Shell Beach Hotel & Spa

Staff was kind and location was perfect...

Breakfast was not tasty at all... The pastries was not a new made .... really a very bad quality. Last day we didn't have breakfast, we found the restaurant closed since 9:00h

Staff was good

We got me and my wife to the hotel and the sink wasnt working and it had vomit inside of it. we change the room but curtains r broken and electric plugs aren't working .

The indoor pool was the only aspect that I liked . But good location in the center of Yassmin H .Reception staff very pleasant .

Bad food & kitchen that gave me diahorrea for the 3 days of our stay . Unpleasant & difficult chefs . Food not upto 4 star standards . Hotel dated by 20 or 30 years when it got its 4 star rating . It is 3 star or less !! An arrogant & very dismissive Maitre D'who did not tell the truth !! A director who was NEVER present !!!! This is a big part of the problems with dismissive & un cooperative staff . Very poor standards all round !

The housekeepers were amazing and could lead courses for customer service client facing staff

Rude and inattentive staff, at check-in the woman’s shirt didn’t close over her breasts. She wore a maroon bra with lace inset on top and straps -does that give an idea of the amount of gap? Had to shout at front desk and tap on ice bucket at bar to get attention of staff lounging nearby biting nails and looking at phones. Seems the place is run around tour bus schedules. If you’re not on one then maybe they don’t Care? Housekeeping staff were amazing, beyond cleanliness, consideration they were the ones I could count on for advice and directions. Please have them train the client facing staff. Besides staff, easy things could to done for big improvements: 1. Replace broken light Bulbs 2. Turn down blaring music at pool, not everyone appreciates conversation cancelling rap and hip hop 3. Limit choices if needed to have a decent breakfast with fresh pastries, more fruit, an omelette station