Chez Jérôme

Ocean (cliffs) & a cave with some unimpressive paintings are just a short walk away & face west - good place to watch sunset. Room has small refrigerator, hot pot, microwave, 2 cups/glasses/sets silverware but nothing else (coffee, tea, sugar, dish soap, etc.). A/C worked well & very needed. Large Room size. They did offer some room cleaning & fresh towels daily.

When I booked, requested airport pickup/bike rental-told no problem-sent reminder email for pickup within 48 hrs as requested. When we arrived, no pickup, no phone answering. When got to hotel, acted like they didn’t know we were coming-no apology. Room not ready at listed check in time. Told no bikes to rent there, despite bikes sitting right there under awning- told to rent in town. Not a great location -about 20 min walk to anything in town. Room not fancy & West facing-very hot in afternoon/eve- A/C did wrk well thank goodness but balcony too hot to sit on in afternoon/eve until after sunset & any breeze blocked. There was a sewer smell coming from our sink drain - did they not put a drain trap in the line? Bathroom door would not close. Neighbor just a few feet away had dogs which barked incessantly right under our window most of evening & intermittently through night. Bkfst basic - plate left on table (no one around) with 1 slice ham/cheese, 1/2 orange, 5 sweet cherries, sm container sugary yogurt, coffee, OJ, bread for toast, runny jam, butter, corn flakes, milk. No interest in any dietary restrictions. We were never greeted. Owner came through dining rm, 6 people there, never even looked at us although said something to other 4 in rm. No explanation on not being pickup, bike rental, not answering phone, or even good morning. Why we were lied to & treated like they didn’t want us there, I have no idea. Worst customer service I’ve had at a “hotel.” Obviously, since Easter Island small, they don’t need to treat customers well to get bookings.

Stephan was friendly and gave us advice about renting a car.

Ok, but not really good. Not clean and comfortable. Located a little bit far from the city center, but close to Orongo. If you rent a car, it won’t be a problem. But by foot you need to go about 20 minutes.