Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Ưu: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Khuyết điểm: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Crew are friendly"
Khuyết điểm: "Flight was late, seat tray was dirty, and entertainment system hard to use."
Ưu: "Very good"
Khuyết điểm: "Very good"
Ưu: "The seats are fairly comfortable, and the service was great."
Khuyết điểm: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Ưu: "The crew was readily available and was able to assist with everything needed"
Khuyết điểm: "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
Ưu: "Comfortable seat, good entertainment, orderly boarding and deplaning."
Khuyết điểm: "Was not able to change my flight"
Ưu: "Enjoyed food and entertainment films."
Ưu: "So nice, smile everytime, clear information and direction"
Khuyết điểm: "I really hope they will serve wine or liquor but that is okay"
Ưu: "thank u very much im very happy with the flight :)"
Khuyết điểm: "The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight"
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Little more leg room!"
Ưu: "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
Ưu: "Good entertainment choices, but the system itself was awkward and slow to respond."
Khuyết điểm: "The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!"
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "The overall value is good."
Ưu: "Food and drinks, service of the crews."
Khuyết điểm: "Flight delay of 20 mins."
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "professional cabin staff & food selection"
Khuyết điểm: "middle seat because could not book in advance"
Ưu: "Good food and service."
Khuyết điểm: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Khuyết điểm: "Limited help in assisting passengers who missed their connection due to delay leaving Colombo and Hong Kong"
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Everything went as planned, albeit slight delay. Als good."
Ưu: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Khuyết điểm: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Khuyết điểm: "We were unable to check in online two days in advance as we were supposed to. Thus we almost did not get to sit together in a 16-hour flight."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Ưu: "The crew was more than accommodating. The little amenities helped for such a long flight."
Khuyết điểm: "16 hours in economy. There is no way to be comfortable on any plane."
Ưu: "Crew was very nice."
Khuyết điểm: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Khuyết điểm: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Ưu: "Sing-Hong Kong seating comfort."
Khuyết điểm: "Terrible food on Cathay now. All meals were barely edible."
Never more flight with your company!!!
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Muy buen servicio al cliente
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "Crew good and seat OK but not exceptional for business class"
Khuyết điểm: "Food was average - main course could have been better. Range of movies ok but not great"
Ưu: "Almost everything, especially the crew."
Khuyết điểm: "Don’t feel like anything should be better to be honest"
Ưu: "The crews were pretty great!"
Khuyết điểm: "The regulating of the temperature."
Ưu: "Friendly crew, upgraded seat was worthwhile"
Khuyết điểm: "More snacks in between meals,"
Ưu: "Seat comfortable"
Khuyết điểm: "Flight was delayed and overhead bin space was very small"
Ưu: "Crew was ok."
Khuyết điểm: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Khuyết điểm: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Ưu: "Crew was great and professional."
Khuyết điểm: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Ưu: "Being fed was amazing and watching free TV was great!"
Khuyết điểm: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Ưu: "Lovely crew, very helpful"
Khuyết điểm: "N/A"
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Ưu: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Ưu: "Good comfortable seat with extra leg room. Pleasant crew."
Ưu: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Khuyết điểm: "Not happy to pay extra money for my case"
Ưu: "Crew was awesome"
Khuyết điểm: "."
Ưu: "Restrooms clean, decent food and drink, nice cabin crew."
Khuyết điểm: "No complaints"
Ưu: "Good entertainment options. Nice flight attendants"
Khuyết điểm: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Ưu: "I slept pretty much the whole time"
Ưu: "Good service onboard, good food. On time."
Ưu: "Nothing really"
Khuyết điểm: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Ưu: "Really friendly staff. Great service"
Khuyết điểm: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Ưu: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Khuyết điểm: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Khuyết điểm: "Please Endeavour to put the expiration date on the food served in the flight."
Khuyết điểm: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Ưu: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Khuyết điểm: "Nothing"
Ưu: "Got to Amsterdam on time and everything was great including the staff"
Ưu: "Crew was very helpful.food"
Khuyết điểm: "Food was not upto the mark."
Ưu: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Khuyết điểm: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Khuyết điểm: "OLD plane without comfort or entertainment"
Ưu: "Loved the service...everything was excellent"
Khuyết điểm: "The bus class seat was a bit narrow at the feet"
Ưu: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Khuyết điểm: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Khuyết điểm: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Ưu: "Arriving more or less on time"
Khuyết điểm: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Ưu: "Easy airport business"
Khuyết điểm: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Ưu: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Khuyết điểm: "As above"
Khuyết điểm: "Klm flight has very congested seating Getting information about eticket was pain"
Ưu: "Speed, crew, and reliability."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "Boarding was very efficient."
Khuyết điểm: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Ưu: "Special treat for King's Day Friendly crew"
Khuyết điểm: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Ưu: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Khuyết điểm: "Food was not very good Tasteless and rubbery"
no mask requirement will be even better.
Everything was fine except the meal we ordered was not available which made no sense since they asked me ahead of time to order a meal.
Multiple delays. Could have been more honest on delay, so could have rebooked elsewhere. Multiple cancelled connecting flights. No compensation. Could not fix myself online. Had to wait on call back.
Check-in in airport was painless with no queue and our queries were dealt with efficiently. Flight was comfortable. Food and service was not as good as outbound flight, but still OK.
Flight was cancelled. Caused missed connections and hundreds of dollars in lost hotel /tour fees. Kayak wouldn’t rebook connecting flights. Terrible.
The flight departed from CDG on time and was almost one hour early arriving in PHL. The on board cabin service in business class was mediocre at best. Make sure to pre-order your meal before travel because two selections were not available during flight. Quality of food is basic American with no creativity or imagination for the route of travel. Glad to use Global Entry on arrival at PHL; it did not take too long to wait for luggage in spite of several other overseas arrivals at PHL at the same time. Airlines should do a better job of staggering the departure times of international flights so that they do not all arrive at the destination at the same time. As an Executive Platinum American Airlines traveler (who paid full fare), I did not receive any special recognition before, during, or after my flight.
Khuyết điểm: "It was hot on the plane and the gate situation was a disaster. So chaotic and stressful. So crowded. Asking people to take later flights. Sucked."
Khuyết điểm: "I almost lost my coincidence with the other flight"
Ưu: "Lounge was nice at DFW"
Khuyết điểm: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Khuyết điểm: "Better spacing. Don't tell me the last two rows are blocked off for safety that's bs, they were blocked off so the flight attendants could have a row to themselves."
Ưu: "The choice of new movies!"
Khuyết điểm: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Ưu: "Crew was good. I slept and they didn't bother me."
Khuyết điểm: "Nothing I can think of"
Khuyết điểm: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Khuyết điểm: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Ưu: "Very competent flight attendant."
Khuyết điểm: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Khuyết điểm: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Ưu: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Khuyết điểm: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Ưu: "The seats in first class. But far from adequate amenities for the price paid. There are no USB ports nor are there electric Outlets, yet you're expected to use your own tablet or phone to access their entertainment. When flying across the country that's a little ridiculous in this day and age."
Khuyết điểm: ". If you expect us to use our own devices you need to provide USB port or outlets. This was a coast to coast redeye,Iwas awake the whole flight. 20 min before landing announcement was made to not get up, We were not given time to use the restroom, brush teeth, have coffee before landing. Bad form."
Khuyết điểm: "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
Khuyết điểm: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Ưu: "The crew was amazing! And the seat was comfortable."
Khuyết điểm: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Ưu: "Crew was professional and courteous. Several young children on board and they really helped the parents with juices for the kids and assitance putting the accesories into overhead bins."
Khuyết điểm: "Wifi did not work at all during flight. No entertainment. Seat (economy) very narrow and poorly padded. NOT COMFORTABLE! This was new equipment 737-800. Terrible plane seats."
Ưu: "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
Khuyết điểm: "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
Khuyết điểm: "Long delay"
Khuyết điểm: "Bit of delay."
Ưu: "Good food onboard and very comfortable seats"
Khuyết điểm: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Ưu: "I had nice leg room as I was in the exit row"
Khuyết điểm: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Ưu: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Khuyết điểm: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Ưu: "Flight delayed and gate aircraft changed and different gate"
Ưu: "High end entertainment system."
Khuyết điểm: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Ưu: "Arrived a little early and without incident."
Khuyết điểm: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."
Khuyết điểm: "Delays. Crew were rude. Down graded seats separated from spouse"
Ưu: "The first class service was excellent."
Khuyết điểm: "The food is very tasty, but AA has not changed the menu in at least one year."
Ưu: "The airplane was nice and comfortable"
Ưu: "The flight was smooth."
Khuyết điểm: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
Ưu: "Great flight"
Khuyết điểm: "No food"
Ưu: "Flight attendants were ok, performed duties as expected."
Khuyết điểm: "AA's seats are sooooooo close together, that there is nowhere near enough room to stretch or raise legs. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Ưu: "Individual entertainment. Wowww!"
Khuyết điểm: "Seat was a bit tiny. Free food snacks were not quite good."
Ưu: "It was a great flight. We took off right away and were able to get off the plane immediately at LAX."
Khuyết điểm: "We were delated in leaving, which made my connecting flight a little tight. It was stressful."
Ưu: "Probably just about the only domestic flight where you still get food in steerage."
Khuyết điểm: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Ưu: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Ưu: "El embarque fue rápido y ordenado."
Khuyết điểm: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Ưu: "My flight was first class."
Ưu: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Khuyết điểm: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Ưu: "Safe flight. Two seats instead of three on the outer aisles. Although the flight was an hour and a half delayed, we landed at the original time. Not sure how that works."
Khuyết điểm: "Very old plane. No individual entertainment for an 8 hour flight. The old fashion tv were in the middle of the plane. The flight attendant were almost non existent. One toilet did not work. I was very disappointed"