Ưu: "Comfortable flight, friendly staff"
Khuyết điểm: "You misled people not telling I have to pay for luggage"
Ưu: "Mediocre flight and service"
Khuyết điểm: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Ưu: "New plane, nice crew, good entertainment, good food."
Khuyết điểm: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Khuyết điểm: "No problems during the flight"
Ưu: "Business Class, seat 1L. Comfortable flight. Arrived well rested."
Ưu: "Forced me to check my carry on even though it was perfectly legal"
Khuyết điểm: "Nothing"
Ưu: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Ưu: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Khuyết điểm: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."
Ưu: "Food was good and healthy."
Khuyết điểm: "Online entertainment didn't work. Crew was rude and unhelpful."
Ưu: "The seat was ok."
Khuyết điểm: "I have a delay for 24hs."
Ưu: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Khuyết điểm: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Ưu: "The seat was very comfortable and the service friendly."
Khuyết điểm: "The flight was four hours late! Inefficient boarding process, no information given about delay."
Ưu: "Leg room and seat spacing were great"
Khuyết điểm: "Flight could’ve been on time and luggage delivered to passengers in a timely manner."
Ưu: "The crew was nice enough"
Khuyết điểm: "Departure time. Vessel was really old. Uncomfortable seats"
Ưu: "The crew really was amazing and very kind"
Khuyết điểm: "The boarding was too slow and it delayed the departure"
Khuyết điểm: "The same. It was the same plain"
Ưu: "Nice friendly crew"
Khuyết điểm: "Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2""
Ưu: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Khuyết điểm: "The uncomfortable seat. It doesn't recline much, very small space between them."
Khuyết điểm: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Ưu: "Aircraft was superb."
Khuyết điểm: "Communication arr as y was too busy. Too much going on around me."
Ưu: "entertainment and flight attendant"
Khuyết điểm: "food"
Ưu: "better food and service, more space between seats"
Khuyết điểm: "poor space for legs, food was really poor. no entertainment.."
Ưu: "The planes were modern and up to date. Good food and friendly service"
Khuyết điểm: "I loved it all!"
Khuyết điểm: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Ưu: "Fairly cheap"
Khuyết điểm: "No food or drink. Ridiculously small baggage allowed on plane"
Ưu: "Having to download an app to have access to the entertainment was a big inconvenience."
Khuyết điểm: "Luggage lost"
Ưu: "Left on time the next day."
Khuyết điểm: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Ưu: "There was nothing special"
Khuyết điểm: "Staff attitude food"
Ưu: "Great short flight and they got us to Santiago early since everyone was at the gate"
Khuyết điểm: "They changed my seat without notice nor great explanation."
Ưu: "I love this airline! Service, planes, food."
Khuyết điểm: "Na"
Ưu: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Khuyết điểm: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Ưu: "I like the fact that LATAM is part of the One World alliance"
Khuyết điểm: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Ưu: "The fact I never have to fly this airline again after today"
Khuyết điểm: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"
Khuyết điểm: "Food was rubbish!"
Ưu: "The stewardesses were great. Great service. Both trips we thought the service was the best we have seen."
Khuyết điểm: "They had difficulty getting the bags on the turnstile but I think that was more an airport problem in santiago. Check in in Punta Arenas was very slow. Sky airlines processed twice the number of people in the same time"
Khuyết điểm: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Khuyết điểm: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Khuyết điểm: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Ưu: "Friendly staff"
Khuyết điểm: "Delayed disembarking"
Ưu: "Good service"
Khuyết điểm: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."
Khuyết điểm: "Could not select my seat"
Ưu: "The LATAN costumee service was very kind and professional."
Khuyết điểm: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."
Ưu: "Space between seats"
Ưu: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Khuyết điểm: "It was all very good on the flight TO Lima. No problems."
Khuyết điểm: "Lost my luggage. Could've taken an earlier flight.."
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Thanks for the great service
Khuyết điểm: "My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best."
Ưu: "Yes everything was great"
Khuyết điểm: "Nothing everything was great"
Ưu: "The choice of new movies!"
Khuyết điểm: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Ưu: "Crew was good. I slept and they didn't bother me."
Khuyết điểm: "Nothing I can think of"
Ưu: "Seat was comfortable but being stuck between two other passengers who occupied some of my space was unnerving"
Khuyết điểm: "Communication of delays in Charlotte. Working airplane, for a newer plane the one side of the screens didn’t work and the engine needed to bat after by another machine which is upsetting to think"
Ưu: "The crew was amazing but I was on a United flight since American was late leaving Athens. AA booked me on a later flight from Chicago to San Francisco on United. They issued separate inside seats for my wife and I. United showed me their kindness by putting us together in economy Plus."
Khuyết điểm: "I don't blame American for being late but putting me on a United flight and splitting up my wife and I seperate seats was a little under the bar."
Ưu: "Boarding was super easy. Great entertainment."
Khuyết điểm: "Overall comfort. Space to relax."
Ưu: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Khuyết điểm: "I can't think of anything that would have improved the experience."
Khuyết điểm: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Khuyết điểm: "Only pretzels, came eat refined flour, nuts or something else would be great."
Ưu: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Khuyết điểm: "choice of snacks or food"
Khuyết điểm: "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
Khuyết điểm: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Ưu: "The crew was amazing! And the seat was comfortable."
Khuyết điểm: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Ưu: "Fast boarding and unloading."
Khuyết điểm: "Flight leaving on time."
Ưu: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Ưu: "The legroom."
Khuyết điểm: "There was nothing not to like."
Khuyết điểm: "Incredibly uncomfortable. I even paid extra for more room. Meals were a joke"
Ưu: "Convenient flight from DRO to Dallas."
Ưu: "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
Khuyết điểm: "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."
Ưu: "Good food onboard and very comfortable seats"
Khuyết điểm: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Ưu: "The gate attendant was especially helpful in advising me how to pack my bag under the seat without having to check it. The flight was on time too"
Khuyết điểm: "The Emotional Support Animal was flatulant the entire trip. I was gagging the entire trip from the smell"
Ưu: "High end entertainment system."
Khuyết điểm: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Ưu: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Khuyết điểm: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Khuyết điểm: "The food is very tasty, but AA has not changed the menu in at least one year."
Khuyết điểm: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Ưu: "En general el proceso fue sencillo y el vuelo a tiempo."
Khuyết điểm: "Al momento de hacer la entrega de equipaje en Miami no había personal de la aerolínea brindando información, fue confuso."
Khuyết điểm: "I get the pleasure of paying to check a bag! On top of it they lost my bag for two hours. What am I paying for again? At least it wasn’t gone for good..."
Ưu: "Direct smooth"
Khuyết điểm: "A little snooty attendants tight seats"
Khuyết điểm: "delayed 2 hrs in perfect weather"
Ưu: "The fly departed on time"
Ưu: "Friendly and helpful crew."
Khuyết điểm: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Khuyết điểm: "The seats were very uncomfortable"
Ưu: "The gate agents did a good job of making sure the boarding process was organized, despite confusion with two Chicago-bound flights departing from the same gate in a short window. Delay was communicated far enough in advance that I didn't travel to the airport until it was necessary."
Khuyết điểm: "The flight was delayed 3 hours due to the incoming aircraft, but nobody at the gate or onboard offered any explanation or even acknowledged the delay. The aircraft did not handle turbulence well at all... one of roughest flights in recent memory despite avoiding weather. Wifi had weak signal (on a 70-person jet!) and the streaming entertainment did not work the entire time... it either did not load or I got an error message."
Ưu: "Good flight, planet of room"
Ưu: "El embarque fue rápido y ordenado."
Khuyết điểm: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Ưu: "My flight was first class."
Ưu: "On time departite"
Khuyết điểm: "We were forced to check in carry on luggage at the gate after group 1 boarded. Upon boarding, I noticed that the overhead bins were about 50% empty. On top of that, I had to wait over forty minutes for my luggage to arrive."
Khuyết điểm: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Khuyết điểm: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Khuyết điểm: "Delay but it happens"
Khuyết điểm: "No team communication"
Ưu: "I like the entertainment."
Khuyết điểm: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Ưu: "Since the merge with US Airways, it seems as though American has adopted it's ways. US Airways was my least favorite airlines therefore I am disappointed by the merge. American now charges $25 each way for a trip to the Caribbean, which was not the case in the past. No entertainment provided unless one wants to watch a Free movzie on your small cell phone screen (lets hope your phone is well charged and you remember to bring your ear buds also)."
Khuyết điểm: "Lack of snack options, lack if entertainment, baggage fees, less space for comfort."
Ưu: "The flight was great. The pilot spoke with passengers as to what was happening. The crew was polite. It was a smooth flight."
Khuyết điểm: "The long wait in line to board in Christensted."
They cancelled the flight
Smooth sailing...no delays, no cancellation. Everything went smoothly. Seating still cramped and no real food except what's available at airport vendors. Crew was efficient but not overly friendly.
Have to pay, to have food or drinks...and is expensive!
Khuyết điểm: "Social distancing enforcement and education"
Ưu: "The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable."
Ưu: "Movies and drinks"
Khuyết điểm: "More frequent service"
Ưu: "Arrived early. Great crew."
Khuyết điểm: "Movie selection is a bit stale"
Khuyết điểm: "More leg room that iI don't have top pay extra for"
Ưu: "Comfortable airplane even in economy. All on time and good service."
Khuyết điểm: "See above."
Ưu: "Flight left on time and attendants friendly"
Ưu: "the crew was great."
Khuyết điểm: "quick flight. comfortable seats. lots of leg room"
Ưu: "Flight was on time."
Khuyết điểm: "Long flights should have something edible."
Ưu: "Crew was polite"
Khuyết điểm: "I guess San Francisco ATC (Air Traffic Control) decided the plane couldn’t leave San Fran until way past our take off time. Then it takes two plus hours to get the plane here unload and refuel and rest. So I missed my connecting flight to Redding. Which meant I had to fly to Sacramento. Then I had a pleasant 3 hour drive on I-5 (can you sense my sarcasm?!) didn’t reach my destination until 5 in the FREAKING morning. Around 8 HOURS LATE TO MY DESTINATION"
Ưu: "Speedy boarding process no hassle and wait"
Ưu: "Crew was excellent."
Khuyết điểm: "I don't like my flights to be delayed by 2 hours. My whole evening got messed up."
Khuyết điểm: "After the gates closed, an exit light broke and the staff took over an hour to fix it. Flight delayed."
Khuyết điểm: "Cancelled the flight two hours before departure. Weren't apologetic."
Khuyết điểm: "We booked what was labeled a Lufthansa flight and paid extra because we had flown Lufthansa before and thought the service and the flight were excellent. Imagine our surprise when we found out it was a United Flight. We were on the plane for almost 11 hours and we just had a small lunch and a snack that was tiny. We were starving when we got off. Next time, British Airways gets my money. I want to know what airline I am paying for all the way through without the switching shenanigans."
Khuyết điểm: "Crew was late and we boarded an hour later than was scheduled which delayed our flight."
Ưu: "The crew was super friendly and helpful, I got the window seat and I love that, on and off the plane in record time."
Khuyết điểm: "Absolutely nothing"
Ưu: "It was a newer model 737-900 series plane. Flight was smooth We arrived early. No major issues. Have Tito's vodka."
Khuyết điểm: "In-flight entertainment offered through your own device only, which would have been fine but the charging port had no power. So essentially (for me), there was no in-flight entertainment. Seats were very narrow and bathrooms smaller than normal. Boarding process seemed to take longer than it should. Flight crew was non-existent after initial beverage service."
Ưu: "United app made this very eady"
Khuyết điểm: "LA to Chicago flight was very cramped--tough choice for a red eye"
Ưu: "It was very good for my first flight on a plane"
Khuyết điểm: "The seats are wayyyyyyy to close together. Everyone in my rows had their knees pressed up against the seat infront of them. The tv seemed like some sort of ritual torture lots of commercials and ads. Pay extra is you don't want to be indoctrinated."
Ưu: "The food in business class was good. The flight was on time."
Khuyết điểm: "The flight attendant in business class aloof and inattentive. It took 30 minutes and multiple tries to connect to wifi."
Ưu: "While we were stuck at the airport they gave us soda and snacks"
Khuyết điểm: "After all that they couldn't even give us tv to watch complimentary. I would say that the 8 times I've flown united the flights been delayed at least 5."
Ưu: "Poor attitude by every united employee I ran into."
Ưu: "Good non.stop to Costa Rica."
Khuyết điểm: "Best flight to Costa Rica out of the tristate area."
Ưu: "One of the friendliest flight attendants. I did not get her name but she was wonderful. The pilots took extra care and caution due to turbulence."
Khuyết điểm: "Delayed flight made me miss connection and lost my bag"
Ưu: "Good selection of entertainment."
Ưu: "The airline offers a pretty good entertainment selection if you have downloaded the app."
Khuyết điểm: "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."
Khuyết điểm: "I'm 6'2" and between the straight back and no legroom, a two hour flight felt like ten!!"
Ưu: "The flight attendant was very friendly"
Khuyết điểm: "Since I could not check in the day before I was not able to change my seat. The gate agent was not helpful"
Ưu: "My mother was injured and their help getting us back was incredible. We are gluten and dairy free and there was only one option if food for us. The drinks are all high fructose corn syrup with artificial ingredients though."
Khuyết điểm: "Quality of ingredients and brand options are limited to junk corporations like Pepsi Coca Cola. Would like to see more options for organic. Also, the seats suck. The neck rest is over stated and forced my head forward and down with no ability to find comfort. Makes for horrible posture."
Khuyết điểm: "Long delay"
Khuyết điểm: "Took way too long to determine that a new plane was needed, took way too long to get the plane ready, and reloaded and in the air. Could have driven and been half way there from Newark to Boston in the time all this took. Not ok, with not even an apology or any type of compensation for leaving 3 hours late."
Ưu: "Seriously the only complaint I have is that they didn't have check bags before people got on the plane. That took a bit of time once people got on and there were no more compartments for luggage and they had to send them back out to get tagged and checked. I rated the food low because I only had the snack mix and I would rather just straight pretzels but it was not horrible. And the flight attendant gave out full cans of sofa! Awesome! Definitely enjoyable and the free movies and shows made the almost 6 hour flight go super fast. :)"
Ưu: "On time and friendly to Portland as always."
Ưu: "The lady helping me to get another plane was very nice because I lost it and was crying"
Khuyết điểm: "The time for the connection was not enough to change gates using a bus and the connecting gate was too far away ."
Ưu: "Not one thing."
Khuyết điểm: "I chose to fly UA back from a trip to Fort Worth because your price was cheaper than the airline I normally use. Boy do I know why! You have the rudest staff I have ever encountered. My day started out at 6:30am with one of your staff members rudely telling me I had to check my bag, which met all of the dimension requirements you put in place, because two notches on the back side of the carry on did not allow it to completely slide into the display. This women waited until you were halfway through the security line to call you back and make you measure the suitcase. So then you had to walk back through a long line and find yourself even FURTHER back in the line to get through security. She was so unprofessional- not compassionate, unpleasant attitude, and was all about making sure as many people as possible had to pay the extra $25 for a checked bag. The person I flew with is a military wife and you would not honor the free checked bag because her husband was not on the trip and this policy was not included anywhere on her flight documents. Again, the "customer service" reps were rude to her about this and she had to pay the $25 to check her bag. You do not believe in offering quality customer service or ensuring that we have a pleasant experience, you want our money and look to us as an opportunity to make a dollar. Never again!!!"
Ưu: "Flat is very easy and nice."
Ưu: "While waiting in the terminal for everyone to board and the plane to be cleared you got your options of watching everything on the Direct TV headrest screens. It was interesting to see what people watched at 1am (4am my time)."
Khuyết điểm: "Received another handful of snack mix, which was fine. At least I knew not to eat it this time. Once the plan took off, the headrest screens asked you to pay some ridiculous amount of money to watch them for the hour that we were on the plan. I wasn't surprised, but I never found out who killed the lady in my show. Bummer."
Ưu: "No problems."
Khuyết điểm: "Nothing."
Ưu: "friendly service newspaper punctuality"
Khuyết điểm: "the snack little legroom"
Ưu: "I like that they had the zones set up so there was not a huge mob all waiting and having to fight through everyone. I liked that the flight had tv monitors and was able to have some entertainment for the 2hr + flight. The crew was helpful and polite."
Khuyết điểm: "I didn't like that the price for the entertainment was $7.99 it would be nice if it was free or a little cheaper."