Connection of our flight to New York.
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
Comfortable seat, good food and friendly staff
It’s good, thanks for all team members
Food was a disaster, and that’s in the business class ..
Boarding in Lahore is slow
Ưu: "The crew provide good service but personally i did not like the food that could be lot better."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "The crew was very friendly and helpful"
Khuyết điểm: "Longer wifi time and faster connection"
Ưu: "Crew was good! Food was good! Boarding was on time !"
Khuyết điểm: "Economy comfort could be better."
Ưu: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Khuyết điểm: "I can't think of anything to make it better."
Khuyết điểm: "Nothing"
Ưu: "More leg room, easy boarding and comfortable flight in economy"
Khuyết điểm: "NA"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Plenty of room to move around"
Ưu: "So many movies to spend flight time with great crew"
Khuyết điểm: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Ưu: "On time Very convenient price compared to other airlines"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Good service."
Khuyết điểm: "Poor choice of entertainment."
Ưu: "decent leg room. the staff was accommodating"
Khuyết điểm: "the brea was har. some of the food was overheated thus making it hard to eat"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Cabin crew service is excellent. Food is very nice. Safe travel."
Khuyết điểm: "Little bit congested."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "Boarding and crew were excellent."
Khuyết điểm: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Ưu: "Very friendly service!"
Ưu: "food, crew ."
Khuyết điểm: "entertainment choices for Hollywood movies are limited."
Ưu: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Khuyết điểm: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Ưu: "Check-in counter and gate staff were really accommodating and professional."
Khuyết điểm: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Ưu: "Food is good"
Khuyết điểm: "Economy seat"
Ưu: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Ưu: "Liked the in flight movie great distraction for the time."
Ưu: "Excellent travel with Qatar Airways"
Khuyết điểm: "Only thing is security was too tight at Doha Airport"
Khuyết điểm: "light breakfast and light snacks for an 8-hour flight? come on!"
Khuyết điểm: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Ưu: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Khuyết điểm: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Ưu: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Khuyết điểm: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Ưu: "Service and crue was good"
Khuyết điểm: "Food"
Ưu: "My trip from Beijing to Doha was fine."
Khuyết điểm: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Ưu: "The crew was friendly"
Khuyết điểm: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "The flight crew was great. They were very kind."
Khuyết điểm: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Khuyết điểm: "I did not like that u cannot see what seats are avil before u buy the ticket.. i got a bad seat!"
Ưu: "Flight was good. Cabin crew very good. Food good."
Khuyết điểm: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Mejor el servicio a los dominicanos
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
They canceled our flights but the flight went on anyway.
Khuyết điểm: "The touch screen did not work properly"
Ưu: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Khuyết điểm: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Khuyết điểm: "Klm is the best, even on a 40min they served small breakfast."
Khuyết điểm: "Information on arrival time was not correct"
Ưu: "Flight and the crew!"
Khuyết điểm: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Ưu: "KLM STAFF WERE VERY PROFESSIONAL"
Khuyết điểm: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Khuyết điểm: "Crew members in Amsterdam were very rude and disrespectful"
Khuyết điểm: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Ưu: "The seat was a little uncomfortable but the crew were amazing."
Ưu: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Khuyết điểm: "Everything was very good."
Khuyết điểm: "Boarding was very slow."
Khuyết điểm: "There was no wifi on flight"
Khuyết điểm: "They left my bag off the plane. Ridiculous."
Ưu: "Crew was nice and friendly"
Khuyết điểm: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Ưu: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Khuyết điểm: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Ưu: "The constant smile conferred by flight attendants through the entire flight."
Khuyết điểm: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Khuyết điểm: "Not enough leg room"
Ưu: "Very pleasant, professional crew"
Khuyết điểm: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Ưu: "Friendly staff"
Khuyết điểm: "Leg room"
Khuyết điểm: "Nothing special"
Khuyết điểm: "Still waiting to board after missing this connection had to be booked on another airline"
Khuyết điểm: "Very slow service at checkin, was not even available when I arrived at the airport"
Ưu: "Comfortable and well laid out seat area"
Khuyết điểm: "Food was a little substandard for business class"
Ưu: "The seats seemed to have more space on this plane which was nice."
Khuyết điểm: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Khuyết điểm: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Ưu: "Friendly attendants. Decent food, and frequent snacks and beverages."
Khuyết điểm: "No charging ports for electronic devices."
Ưu: "Good Experience"
Khuyết điểm: "Nothing much"
Ưu: "Absolutely nothing!"
Khuyết điểm: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Ưu: "The aircraft was clean"
Khuyết điểm: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Ưu: "Just great crew."
Khuyết điểm: "Not comfortable at all and will not book KLM again."
Khuyết điểm: "They stole my money"
Khuyết điểm: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ưu: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Ưu: "The included snacks and the seats."
Khuyết điểm: "Nothing."
Khuyết điểm: "suitcase didn't turn up, although connection was quite tight"
Ưu: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Khuyết điểm: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Khuyết điểm: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Khuyết điểm: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Ưu: "Crew service"
Khuyết điểm: "Flight delayed."
Ưu: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Khuyết điểm: "What is there not to like about KLM? I cannot find anything."
Ưu: "Service was good"
Khuyết điểm: "Delay"
Ưu: "We love the flight all the way"
Very friendly staff in particular at checkin counter, kids-friendly, family-friendly, parents happy
Folks never want to sit readily when others are boarding.
The bathroom wasn’t super clean
They just let people fly without properly using the required mask
Ưu: "Easy boarding, entertainment"
Khuyết điểm: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Ưu: "The rest area"
Khuyết điểm: "The airport was cold and it should be warmer"
Ưu: "Very friendly crew"
Khuyết điểm: "In-flight system had some errors"
Ưu: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Khuyết điểm: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Ưu: "The crew was great"
Khuyết điểm: "1-2 +cms leg space"
Ưu: "Cops is always a good reason to flight"
Khuyết điểm: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Ưu: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Khuyết điểm: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Ưu: "Spacious business class seats, excellent meals"
Khuyết điểm: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Khuyết điểm: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Khuyết điểm: "More options for gluten free food. Always get the same dish"
Khuyết điểm: "The craft is a bit old. Harsh landing."
Ưu: "Good crew, as usual with Air France."
Khuyết điểm: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Khuyết điểm: "See above."
Ưu: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Khuyết điểm: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Khuyết điểm: "Boarding at CDG was awfully slow"
Ưu: "The staff..the attentions..food."
Ưu: "Quick and efficient not lying more to say or critique."
Khuyết điểm: "Coffee and a bread roll as a snack??"
Ưu: "Not much but the staff"
Khuyết điểm: "No room, boarding was slow, zero bag or legroom"
Ưu: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Khuyết điểm: "Le capitain et l’aterrisage"
Ưu: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Khuyết điểm: "Business class seating on the AirBus 318 is very cramped."
Khuyết điểm: "Security services at Manchester airport...too long and not friendly at all"
Ưu: "The free glass of red wine when the plane finally took off."
Khuyết điểm: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ưu: "Very good male crew member. Pilot genuinely apologetic for the delay."
Khuyết điểm: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Ưu: "Comfortable, hospitality and wonderful service"
Ưu: "That flight have been short"
Khuyết điểm: "Fly attendants have been in hurry when they served snack"
Ưu: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Khuyết điểm: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Ưu: "Boarding for BUsiness class was fine. Seating was cramped."
Khuyết điểm: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Khuyết điểm: "Screen broke half way through flight. Food was poor"
Ưu: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Khuyết điểm: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Ưu: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Ưu: "The inflight service"
Khuyết điểm: "The 3 hours delay"
Ưu: "Todo muy bien Volvería a viajar con ellos."
Khuyết điểm: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Ưu: "Friendly staff"
Khuyết điểm: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Ưu: "The crew was good and very good pilot's"
Khuyết điểm: "No leg room between seats"
Khuyết điểm: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Ưu: "No issues, quick trip, friendly staff, comfortable ride..."
Ưu: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Ưu: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Khuyết điểm: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Ưu: "nice crew; excellent check in experience!"
Khuyết điểm: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Khuyết điểm: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Ưu: "Good service"
Khuyết điểm: "I was not given my original reserve seat and no reason was given"
Ưu: "Boarding was efficient, the flight was on schedule, crew was nice."
Khuyết điểm: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Khuyết điểm: "To many announcements on a overnight flight."