Toronto Motel

Location

Many things.

Location is good

We arrived at 7pm and the room wasn't ready. No towels available, no hair dryer, no tv remote, no fridge, no toilet paper and the safety deposit box was unable to be unlocked. We moved rooms and the new room has a hole in the window so the room was like an ice block. We only had 1 towel and the curtains don't cover the window so the light from the street signs in all the time. You are charged a service charge but the room was never cleaned. Our service fee worked out to around $65. When i asked for a refund as we didn't receive any service i was told that they will refund via booking.com. I am doubtful and presume it was just them trying to get out or paying me back. On our 3rd day we returned to the room at 4pm. A member of staff followed us into the room and started drilling holes in the bathroom while we were in the room. He then started drilling holes to put in a hairdryer right next to where we were sat on the bed. We asked him to leave and he told us 'she has lost the master key so how am i supposed to come back later'. This explains why our room wasn't cleaned. During our 3N/4D stay we had hot water once. Seriously unhappy about this hotel and at $150 per night they should be ashamed of themselves.

Bait and Switch??

The location is great

I booked a room at the Toronto Motel - upon arrival I was told they did not have a room there but had one at their "other" hotel in a building on the next block. I was taken to the Strawberry Motel and it was not comparable - definitely a downgrade. I couldn't even check out at 7:15 am because the person who was in charge of the "front desk" (if you can even call it that) was sleeping under it. The walls were paper this and I could hear people snoring and coughing and just EVERYTHING all night long. The door to the room also did not have a dead bolt only a simple keyed lock - and as a single female traveler that made me a bit nervous.