Gym and Spa was excellent. Obviously easy for plane flights just a gentle stroll, but it worked well for an event in central London also. Caught the last Heathrow Express train at 11.25 in my room by 11.55.
The room, the bed and the bathroom were all comfortable and to expectations.
We had flown in from Hong Kong and were transiting overnight at Heathrow with an 8.20am departure the next morning. After check in at approximately 7.15pm, we stopped by the restaurant to make a dinner reservation for 7.45pm. Even though we could see that the restaurant has many empty tables, we were curtly advised by the restaurant staff that the earliest we could book would be 8.30pm. Given we were traveling with young children and we were all tired after our flights, we elected to go for room service. We ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7.45pm. We were advised to allow 40 minutes (for a meal that would take 10 minutes to prepare). After waiting 45 minutes, we called to enquire of the status of our meal. We were told it would be another 15 minutes. They hastily cooked our meal and it arrived at 8.50pm. The children were mostly asleep by this stage and we were no longer interested either. The Pinot Noir was undrinkable. Staff were apologetic. We were not charged for our dinner. The whole experience gave the impression that the hotel trades on its location as the only hotel located at terminal 5.
Room was super clean and bed very comfortable. We checked in early and our room was not yet ready, but they were kind enough to give us a different room which was a kind of a downgrade, but we gladly accepted it as all we wanted was to go to sleep, after a night flight.
This comment is for Travelocity’s attention: the hotel would not recognize my Accor Hotel membership and would not credit my Accor account for this stay. Neither were they willing to give us access to the Club which is a courtesy they normally give Accor members. All of this was because we did not book directly with Accor, rather through Travelocity. We understand that this is Accor’s policy and not Travelocity’s fault, but, if you want to keep us as customer, can’t you work with the hotel chain to remedy this shortcoming?
Keep up the good work
Ideal for early morning flight from Heathrow Terminal 5. Did not use it but BA check-in & bag drop would be very convenient if travelling with hold baggage.
Not a lot!
Breakfast was great and had plenty of options for gluten free and dairy free.
upgraded. large king room. easy parkinf
Pay for convience
Sofitel is not a cheap option, but after a long haul flight it’s great to have the hotel right at the terminal. Fabulous breakfast and great soundproofing sets you up ready for the next leg of your travels.
My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.
Excels at the two things you need most from a hotel:comfy beds with top quality duvets and pillows, and a roomy, hot powerful shower.
Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.
This is such a great hotel. I would recommend it to anyone for any occasion. As soon as we arrived the staff helped with our bags and we even got an upgrade to a king sized bed. The room was very clean and accommodating.
Convenient location with the tube just a stone's throw away. Staff are really polite. Place is clean.
Sofitel London Heathrow tọa lạc tại West Drayton, cách 6,2 mi (Khu văn phòng Thương mại Stockley Park 10 km) và cách Bảo tàng Mô tô Luân Đôn 7,6 mi (12,2 km). Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ xe limo/xe đưa đón hạng sang và dịch vụ nhận phòng cấp tốc. Có kế hoạch tổ chức sự kiện tại West Drayton? khách sạn này có khu vực tổ chức rộng 3000 mét vuông, bao gồm khu hội nghị. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên.
dựa trên 5.440 đánh giá
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
Sofitel London Heathrow nằm tại Terminal 5, cách trung tâm Hounslow 9,7 km. Hounslow Urban Farm là thắng cảnh gần nhất so với Sofitel London Heathrow.
Giờ nhận phòng là 14:00 và giờ trả phòng là 12:00 tại Sofitel London Heathrow.
Có, Sofitel London Heathrow có đường truyền Wi-Fi miễn phí.
Không, Sofitel London Heathrow không có bãi đỗ xe miễn phí.
Không, Sofitel London Heathrow không có dịch vụ đưa đón sân bay miễn phí.
Sofitel London Heathrow cách London Heathrow một quãng 2,5 km.
Không, Sofitel London Heathrow không có hồ bơi trong khuôn viên.