Extended Stay America - Indianapolis - Northwest - I-465

Nothing

Blood found on the skirt of the linen. Horrible! Dirty rooms. Never again!

Adams at the Reception is a nice guy..

Nonchalant attitude to customer service.. - Room wasn't cleaned in days and the staff seems not to be aware.. - the AC in my room constantly has a noisy sound. - when i call the help desk, they asked me to hold on for a long time without hearing me out, it was an emergency but they never called back.. - the remote control didnt work for 6days before it was finally replaced.. I think all these complain are simple and just needed a little ATTENTION which we never received. I was there for 19days with my son.. It could be better.

The lady at the front desk was nice.

My rate was $188 for a queen studio, non smoking, with a kitchenette. I was in 351, and just walking down the hall I was concerned, with the wrappers on the floor, and a trash bag sitting off to one side. I got in the room and couldn’t believe that I was paying this amount for this room. Yes there was a queen bed, but no room to walk around the end, or the window side, a very small dressing room and bath and toilet. The kitchenette was completely empty, nothing in any cabinet, not even a glass or a spoon. I had no coffee maker in the room, but the worst was when I looked at the bed, it looked like the sheets had not been changed. The room smelled like smoke, I did complain to the front desk, she was very nice and came up and changed the sheets, but said both NW locations were full so there was no way I could be moved. I have never seen such a small room before, and for that price, at least there should have been something in the kitchen, even a coffeemaker. I am so disappointed in Extended Stay, and not sure I will not use their facility again.

Waiting for towels was a complete night mare. Pull out beds not working and had to wait till all hours of the morning to get fix or it didn’t get fixed. Not enough employees to do the front desk properly and efficiently. I asked for a law enforcement discount and said to wait till checkout to receive it. When checking out and lady advice the computer was backing up and she couldn’t help me at all!!! I had to call the hotel to speak with her and I was standing at the front desk!!! Really!!! Our group 6-7 rooms for 4 nights. This won’t happen again