AC Hotel by Marriott Istanbul Macka

Everything else was fine

In general everything was fine Points that disturbed me: *2 times my card key was disfunctioned during my stay. *many extra charges so that u feel they want to deduct as much as they can. (valet parking, room service tips!... And lundry/piece) *some of the staff were very nice and and some were kind of rude in a polite way! * I was charged extra for lundry that I didnt give thanks god i catched it and then they exclude it from the check out bill. As i said most of the staff were extremely nice and few were really kind of rude.

Location is excellent

The rooms are very small

After the first visit, I think they realised that they made a mistake. This time the room was ready & bigger size for 3 of us. The room was looking at the busy street but was very quiet. We had a wonderful sleep

Still, they didn't get the booking information from their "system" tried to charge extra for we had already paid.

The room was very spacious and big, the bed is really comfortable as well! The location of the hotel is perfect, it’s in a posh area with Gucci and Chanel stores around, there are so many restaurants and breakfast shops and supermarkets within 5 min walking distance from the hotel, it’s a very safe area which was really important. The hotel is 10–15 min walk away from The dolmabahce palace and about 15 min walk from the tram station. They also have nice room service food, and the restaurant is really cozy. The hotel also provides adapters for free, we didn’t know so we bought our own before going. The location was perfect, I highly recommend trying the Turkish breakfast, it’s the best part of the day, there’s a cafe called camakmak near the hotel and order the full breakfast!

The staff weren’t the best, when we called the reception for water or adapters they say they will bring it to our room but they don’t, and we have to call again for them to bring what we ask for (it happened multiple times), sometimes there’s no one at the front desk either. When we arrived there was a hair tie with hair in it hung in the shower (I guess they forgot to clean that). Our room was on the bottom floor, the AC stopped working because it was ‘winter season’ so when we opened the windows the room was filled with bugs, before arrival I asked them to give us a room on a high floor but instead they gave us a room underground.