Cheers Porthouse

Location

Loud noise from shops nearby untill 01:00 am :( for 6 nights in a row..... Really basic breakfast Low shower, leaking taps, small bed for the “king size” which was offerd.

Overall I'm disappointed by the service and quality of this hotel. - although the hotel does not allow smoking inside, guests who stayed next to our room were smoking and speaking loud until late night. The room for breakfast also smelled cigarette and I saw a guest smoking. We asked a senior staff whose name is Murat, but he did not intervene and kept saying that the smokers would leave soon. - The last day a housekeeper forgot to clean our room, the shared bathroom and restroom. (The greeter told me that housekeeper was new and she could not finish on time and just left without finishing the job) - WiFi did not work at all. They told me it is not usual situation but we have stayed the hotel for four days and we couldn't use wi-fi during our entire stay. - poor quality breakfast. Cucumber was very dry and I had to eat food in the cigarette smelly room. - when we first arrived, our room's heater was very hot. We asked Murat to stop the heater because we couldn't figure out how to turn off, but he only says to find a bottom on the right side of the heater and did not come to help us. We asked twice and he finally came to our room and showed us how to turn off. - no elevator. Many stairs.