Sirma Sultan Hotel Istanbul

The location and the hotel receptionist was amiable

My special request about preparing the room for my wedding night was not fulfilled despite the confirmation of the hotel . Hotel staff moved my stuff from a room to another and lost my flip flops The hot water wasn’t available on the shower

The location was reasonable, in a quiet part of the old town. Like everywhere in old town there are plenty of shops, restaurants and ATMs close by.

Our 4-day stay at this hotel was not great. The first room we were given had mould & bugs in the bathroom, a very poor shower, lightweight curtains and was directly opposite a building with very bright night lighting pointing straight at our room, meaning a very poor sleep. We also had to ask for a bedspread (duvet/top sheet) as none was provided. The next morning we asked about the light, and they helpfully offered a room change, but the bed in the next room had cat fur on it and was extremely uncomfortable. We also had to ask for toilet paper as the room was not serviced. On arriving we also asked to pay by credit card and they said “the machine is not working, pay by cash?” (a common story in Istanbul). In the end we were forced to pay by cash. Be aware there are far nicer hotels in the immediate vicinity, all offering a much better rate if you ask at the front counter. The day before leaving we noticed a sign advising airport transfers on the front counter and asked if one could be booked. The owner pretended not to understand, before vaguely waving us in the direction of the bus leaving from the Blue Mosque - a substantial 1.2km walk/climb up a steep hill. Why have the sign? Most unhelpful. We felt this hotel caters to the local market, and regard foreigners as an inconvenience. Best to avoid, would not stay here again.

Its proximity to the Blue Mosque and the Grand Bazaar and other famous locations.

Fridge wasn't working even after we were moved to a different room. Pictures of the room we saw online didn't match the actual room.

All receptions persons are very helpful. Water pressure very good

1- it is not clean generally. 2- the breakfast is not clean and some food are old in the fridge and the breakfast girl is not good serving, the plate and baskets are very very old and the kitchen sink are dirty. 3-the toilets and was water is not working good they are making noises during the night because of water leaking. 4-the chair and the breakfast areas are very old and not comfortable.

Nothing

The room is not as mentioned in the booking Water problem in the shower - no water most of the time Nothing even drinking water in the room Breakfast is terrible