Swiss-Belhotel Mangga Besar

The manager of the grill bar was friendly and welcomed me very well

I had to wait my room for more than 1 h, the rooms are very old with all the curtains dirty and with holes, in the morning i ve asked the iron and the iron board for time. Staring from 7 i got it at 8.15. Two times the front desk the rejected my call as well. The iron was leaking and i walked out of mybroom with the trousers wet and the iron board was in very bad conditions. Even if i complained a lot they didn't even try to give me a discount or something similar. Staff completly incompetent that thing to solve the problems whatching and listening to you with a sad face. I ve been in many others Swiss Hotel before but this is definetly not the level that this type of hotel is used to do.