Rosewood Jeddah

The bad

The room service and the swimming pool is off

Considering that in the last 10 years I had the chance to travel a lot and visited lots of 5 stars hotels and when I thought that I've seen them all and nothing can surprise me, well I can tell with no exaggeration that this was absolutely the worst hotel experience ever. The staff was a joke! To be clear, I will give you a list of what i have experienced: - I've booked the room 2 weeks in advance by booking.com, and the hotel called me three times during these 2 weeks asking about my reservation if I still want to come or not, it is really annoying because they have my credit card info on the file. - I called the hotel before I arrived (early in the morning) to confirm that I wanted a king size bed, and asked them for early check-in. They said, "it is hard to promise you that but if there is any chance we will let you know". I said that's fine just make sure that I will get my room on time, which is 3:00 pm because I have an important meeting I need to prepare for. - I arrived at 2:41 pm, and my "Executive room" was ready, but the problem is it was a twin bed, and I waited until 3:18 to get the executive king room, and no one apologized for wasting my time. Every time when I checked with the one who is responsible, she said "just a few more minutes". - Once I got the room, I stayed a few minutes then went back to my car to get something, when I came back, there were two of the staff inside my room, which is unacceptable no matter what. - Next day I checked out and didn’t get any excuse for my inconvenience. And it is luxury (5 stars) hotel are you joking?