Berjaya Waterfront Hotel

I liked the view. The room was extremely spacious. Cleanliness is so and so. I wouldn't say perfect. Shopping for alcohol and cigarettes were good. And convenient to head out for dinner as they have coffeeshops down the street. It's also less than 10mins to City Square by car.

Firstly, the check-in took really long. I believe the staff was new maybe, so I did not make a big fuss about it. But the manager beside saw him panicking and did not offer to help till newbie asked for it. Secondly, I booked the suite for my stay. The bedroom aircon was fine but the living room aircon was bad. Even after calling the maintenance and waiting for an hour or more after the servicing, it was still bad. Good thing was that the staff changed room for us. And then again, we experienced the same issue in the other room as well. We didn't want to waste time changing again and decided to just leave it as it is. Thirdly, I called the room service for more than 10times and no one answered. The main lobby/reception did not answer as well. I thought maybe they were busy so I decided to head down. After going down they told me 11pm onwards it's closed. I mean, if it's closed, they should have message on the phone saying that it's closed or maybe tell us upon checkin that it will be closed after 11pm. If it's ringing, anyone would think it's still open and maybe that they're busy so they aren't answering.

Room view

Room phone not working. Carpet is dirty. Toilet bowl looks old.

Good size room. Comfortable bed

The night manager was awful! A really unprofessional individual who has zero talent with dealing with guests. We have never experienced another encounter like it in any hotel. For this reason I would not recommend this place. There are others hotels around with great customer service.