Baymont Inn & Suites Kennesaw

The location was good

The room smelled like mold and felt damp. The bathrooms were outdated and the drain in the tub was broken. The lighting in the room was minimal and the window was unlocked when we arrived. Also, we checked out a night early (not because of the hotel) and before I left the hotel I had another charge on my bank account that looked like charge for another night even though I had already been charged for the two nights I booked. When I confronted the front desk about this charge I was told that it was a pre-authorization charge for the second night that I had booked even though she said that the pre-authorization charges appear in the morning time and this one appeared at 10 PM after I checked out of the hotel. She gave me a receipt for the transactions that had occurred and I left thinking that that charge would disappear in the morning. So the next morning when that charge was still on my account I called and spoke with her and then spoke with the manager who was completely rude to me and tried to tell me that they didn’t charge that amount to my account and that it was my banks fault. So I contacted my bank who said that it was impossible that it was their fault it had to have been the hotel that charged that amount so when I called back the manager again was rude to me and finally offered to to fax a letter to my bank releasing the hold that they have on those funds. So basically the hotel tried to charge me for an extra night and then tried to blame on it my bank when they realized I noticed what was going on. It’s now two days after I checked out of the hotel and those funds have still not been released back into my bank account. So if you want to have your money stolen this would be the hotel to stay at.