Hotel Keihan Kyoto Grande

Location is good. Duty free shopping mall is beside.

1. I booked smoking room by mistake. I politely asked for changing the room because my throat is very sensitive to smoke. However, a male hotel staff directly refused my request without hesitation saying there was no available room for me. He even did not check hotel reservation system in his computer. The staff did not apologize and sounded that I deserved the whole thing because I booked the smoke room at beginning. 2. Price is not low but the facilite is relatively aged. I do not think my bed tidied when returned back to hotel the next day.

Not a lot - worst place I’ve stayed in Japan so far

The staff at Reception were really rude and I wouldn’t stay there again. They forgot who was the paying guest when I asked gently to upgrade the room which I was happy to pay for as the 3 of us in the room we had booked was too squishy. Rude as and it’s on the wrong side of the station - stay on the other side

Location, and the bacon at breakfast .

Not very friendly staff, and paying more than you expected to pay , is always a little sad .