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Great breakfast. Bed very comfortable. Clean
Wondering if staying in the park is worth the extra money. While staff was very helpful, it is a big and busy place.
The staff at the Swan (and ALL of Disney) were all very pleasant and had WONDERFUL attitudes.
The fact that there was NO shuttle service to Epcot or Hollywood was disappointing...yes there was a boat ride and that was fine, but it's still a diesel boat that spews out awful smelling fumes and it took about 30 minutes total to get to/from either EPCOT or HOLLYWOOD Studios, due to the wait times for the boats and lines. We ended up walking most of the time, except at the end of a long day at Hollywood (11.5 mi walking in 7 hours as the Gondola was broken both days). There should have been a shuttle option. Beds were just OK as they dipped in the middle. I thought it was perhaps just our bed, but my 9 yo son's queen bed did the same when my wife and I swapped with him. When you pay that kind of 5 star price, you expect 5 star accommodations....what we got was about 3.5 stars. Resort fees are, indeed, ridiculous. We were going to have an omelet at the breakfast buffet, but the price was so ridiculous (approx. $30 per adult and $20 per kid) that we ended up going to First Watch, being waited on, eating a great meal....and, oh yea, it was less than half the price of the buffet at the Swan. I will say that my wife and I ate dinner at the Italian place in the Swan and it was very good, with excellent service. Kimonos had excellent, fresh sashimi and all three of us really enjoyed our meal and the service there was outstanding. I probably wouldn't stay at the Swan again because there are superior options for less $$, but the convenience was very nice as you could walk from the Swan to EPCOT easily (about .75 mi) and Hollywood as well (about 1.2 mi). Anyway, I would opt (given the price difference) for staying at a Marriott or Westin that's close....there is one with an amazing waterpark (if you have kids or are a big kid, yourself) as part of your stay, and the price is at least $100 less per night. Let's face it, that adds up. They also have a shuttle that brings you to and from the Disney resorts. I would still give the Swan Resort at Disney a solid B, but it just feels like too much $$$ for what you get.
Got to see the firework shows from the window in the room and in the causeway. Free water bottles in the room.
The bed wasn’t that comfortable and shower pressure could have been better.
The Place to Stay for Epcot Travelers
Despite this hotel’s age, the facilities are quite nice and maintained/refurbished very well. We love the comfortable beds, coffee/breakfast cafe near the lobby, and hotel restaurants. The short boat ride to other Disney Resorts and Epcot is great!
The coffee bar could really be expanded to include more tables. On the mornings that we visited, the counter servers were very busy with a long line of customers. Strollers and kids everywhere! Not enough tables for customers and no staff available to help keep the seating area clean. Tables rather than sofas on the other side of the hallway might be more useful and a staff member to keep this area clean would be great! Dining chairs could use new upholstery. They are getting heavy use by a lot of customers!
Loved that we were in walking distance to the boardwalk; we could also catch the water taxi to Epcot and the shuttle to the Disney Parks. Housekeeping staff was awesome!
Not enough reasonably priced casual dining on the resort.
Great Disney Location Wasted by Business Hotel
The proximity to the Disney parks is wonderful. Taking the ferry to Epcot and Hollywood Studios or the bus to the Magic Kingdom and Animal Kingdom was very convenient for our vacation.
Nothing about the hotel signals that it is on the Disney Property. That would have been okay though because we wanted a more adult hotel for our honeymoon. It was the terrible value for money that means we will never be back. Housekeeping forgot to clean our room (because of the option to opt into a green program, I can see how this mistake might be made when many other rooms decide not to have their room serviced daily). But we were on our honeymoon and wanted this. When we came back and found our room had not been cleaned, we called guest services, which was nothing but a recording that was on a loop. So we went to the front desk, where we were told it was too late to have our room serviced. The staff was never apologetic about the fact that they had already placed us in a room with 2 beds, when we were on our honeymoon, and now our room was not even being cleaned. I have stayed at Westin hotels before that were wonderful. This hotel was not on the level I've come to expect from the Westin brand. I would not come back here and would not recommend it to others.
Great place to stay with the family!
Beautiful hotel! The character dining at Garden Grove restaurant was awesome, have your kids bring their autograph books with them. Staff was friendly and very accommodating to families/kids. We ate dinner at Il Mulino restaurant and despite being more upscale Italian, the waiter was very engaging with our kids and was happy to make them chocolate milk with dinner! The grotto pool was beautiful, large, and poolside food/beverage service was on the ball.
Nothing really not to like, just some advice: Prices are expensive but hold value. This isn't a Super 8 but then again they treat you way better than a Super 8. Just remember EVERYTHING at Disney World is expensive. Also this: this hotel is on Disney property but is NOT a Disney hotel. You still get the same perks like early park entry and free shuttles to the parks, but what you don't get is free shuttle from/to the airport on the Disney Magical Express. A Disney rep will tell you to use Mears transportation saying it's cheaper than a taxi but don't. Our taxi, with tip, was cheaper than Mears' fare plus we didn't have to wait the half hour for the Mears shuttle. We were in a taxi in about 5 minutes at the airport.
Family friendly, great staff
Staff was very friendly and helpful
Very pricey for simple things like morning coffees or breakfast for kids.
The room was fantastic. Updated and positively posh. The 12th floor view was incredible with fireworks shows from two Disney parks. The in-room Starbucks was a nice touch. I found a new favorite Disney hotel. Thanks!
Hotel was comfortable and clean
Our room was next to the elevator so we didnt sleep well from the noise of the motor constantly.
Location to Epcot is a huge benefit. Great staff. Remodeled bathrooms are great.
Older facility is noticed.
Tọa lạc tại Bay Lake, Lake Buena Vista, Walt Disney World Swan chỉ cách Công viên Giải trí Epcot® và Công viên Giải trí Disney's Animal Kingdom® 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ xe limo/xe đưa đón hạng sang và dịch vụ nhận phòng cấp tốc. Có kế hoạch tổ chức sự kiện tại Lake Buena Vista? resort này có khu vực tổ chức rộng 4426 mét vuông, bao gồm trung tâm hội nghị. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên.
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