Hyatt Place Lansing - East

Many restaurant choices nearby, free guest parking, large well-appointed rooms.

A number of issues that detracted from what should have been a very nice experience: 1. For unknown reason, I was given a handicapped room (I am not handicapped and did not request such accommodations) 2. No cups of any kind or coffee stirrers were placed in room. 3. Thermostats/climate control barely worked, took all night with AC on to bring the temperature down 5 degrees to a reasonably comfortable level) 4. Hand shower broken, and the metal coil covering the hose had a broken edge with a very sharp protrusion (fortunately I saw it before I injured myself) 5. Telephone handset did not work at all, only way to use the phone was on speaker 6. Bed was poorly made, either the fitted sheet was oriented wrong or just didn't fit...it came off when I sat down on it. There were also a million wrinkles in the mattress pad underneath. I had to remake the bed completely before I could lay down to sleep. 7. Housekeeping was vacuuming at odd hours, all evening and past midnight. You could hear it through the walls and floor as a constant hum, was extremely annoying. I have stayed with Hyatt many times before (loyalty club member) and picked Hyatt Place because of previous great experiences at other locations. I was really surprised by all of these issues in a single stay. I will say that the front desk staff was exceptionally nice and efficient (I didn't contact them about any of the above except for the cups and stirrers.)