Lisb'on Hostel

Great location in the heart of Lisbon and the rooftop view is great not that there’s anywhere to sit on the roof. I booked a double room which was comfortable and overlooked the water. There’s a free breakfast but its pretty basic.

The RUDEST staff of any hostel or hotel I’ve ever stayed in. I requested an early check in which was approved and was told on arrival (an hour early) that I wasn’t able to check in. I showed the approval to the woman but she said “even if you were famous you wouldn’t be able to check in early”. When I was showed to my room I discovered the WiFi signal wasn’t working and neither was the aircon. I told the reception who were indifferent to this. The man said “I don’t know what to tell you” and they suggested I turn my phone on and off, which I did out of the benefit of the doubt but nothing. I asked for a fan to replace the air con and was told “I don’t know if I’m authorised to give it to you” but they did. The bathroom on the ground floor rooms is shared gender which I don’t have a problem with but is filthy, the floor looked like it’s never been cleaned and there’s no ventilation. I think your staff need some customer service training.