Epic Aparthotel - Duke Street

Central city location. Good size apartment to stay with family. Close to amenities and shops. Lots of nice eating places and bars. Apartment no 30 on top floor of building so no upper level floor noise, situated at Epic in Duke Street.

Apartment not ready at check in time. Had to wait 40 minutes. Staff very apologetic though. Evident when entering the apartment that it had not been properly cleaned from previous occupants. Four of us staying. Given three bath towels and one hand towel. No towels for kitchen use, or floor bath mat. Large bedroom with one double and one single bed. The bed settee for fourth person had no pillows supplied or sheet for the mattress. On the second day, towels were not changed although myself and my daughter had both used the same one and left it on the wet room floor to be changed. It was hung up on the back of the door by the cleaning staff to be reused. The only thing that got emptied on that day was the kitchen bin, no cleaning at all. Food debris and broken party balloon on the floor in the corner of the lounge when we arrived and still there two days later when we left. Although there is a full size kitchen, two cutlery knives supplied, and various other crockery etc missing. Not enough supply for five people as this is supposed to be able to occupy. On check out told reception staff who again were apologetic, but said we should have told them about problems on the first day. As the main reception for Epic apartments is a few streets away and the trip was one arranged before Covid for my sons graduation, we just wanted to make the best of the time we had together as we had to arrange lots of things for his return home from Uni. Lights did not work in the bedroom and the wall switch had an obvious electrical fault. As hotels had only been open a few days from Covid lockdown ease, Epic could’ve made use of maintenance during this period. There is a no smoking policy in the apartments, but during our two night stay there was a constant smell of cannabis in the main stairwell, obviously being smoked in another apartment, which I find amazing that the cleaning staff wouldn’t have noticed! Also two gentlemen smoking cannabis inside the entrance on the first night.

It was clean and tidy staff where polite an helpful

I was under the impression it was a small apartment it wasnt it was a small room with a little window with no way of catering for yourself