Courthouse Hotel Shoreditch

We only stayed for one night for our anniversary. Staff had put one slice of cheesecake in our room which was nice of them. Interesting looking at cells hotel was very empty no real atmosphere.

After checking out I found out that some how my bank card was used to book a break in Amsterdam online and because I had not used the card anywhere else in London it must have been done at the reception of the hotel. I was refunded the money back into m y account by my bank but felt upset that someone would do this. Been told that some hotel staff are taking photos of credit card details and then using them so please be careful

No hot water!

The physical hotel and location

Extremely disappointed I’d booked this hotel as a birthday treat for myself and it was a big deal as I was leaving my 3 month old for the first time to have some well deserved me time. Unfortunately I was so shocked at the number of service issues at this hotel that during checkout I decided to raise this, my comments were passed onto the operations manager (Jerome) who committed to looking into the issue and getting back to me. Despite me chasing twice I never received the feedback which I feel sums up the service at the hotel! - The Hair dryer in the room was broken and we had to call twice and wait 20 minutes for a new one - We’d booked the room for 3 people however there were only 2 of everything e.g. towels, mugs, robes etc and we had to ask for extras - There was no one at spa so we had to go behind the counter and look for clean towels, robes and slippers as we were told we didn’t need to take them from our room and unfortunately the steam room out of order which we were not told about at check in - My friend had bought in a birthday cake for me and she was told this would be left in the room however it was not there so when she went looking it seemed to have been “misplaced” - Breakfast the next day was an absolute disgrace (which we paid extra for) and so many other customers were complaining also. Hardly any food was brought out so during the whole time at breakfast there were no beans, eggs or orange juice

Roof top bar when open

Please don’t stay at this Hotel! We had no hot water in our room for a morning shower, fair enough things go wrong, but the staff were unsympathetic, there was no manager on duty to sort things out. But worst of all the management will not acknowledge or reply to any of my emails. An apology would be nice!