One Aldwych

The kitchen sent out only half of my breakfast. Other half took over 8 minutes - I timed it. So, cold toast, hot eggs. The server responded by offering new toast. It took 5 minutes. Hot toast cold eggs. Seriously, how hard is it to get toast and eggs right??

Mid renovation - construction noise kept us up and just generally noisy in room. New toilet stopped working; shower backed up and flooded bathroom (gross), soaked shoes (so obviously plumbing issues with renovation). The hotel apologized but didn’t offer to refund any of the $ we paid for functioning plumbing. Instead, cheekily suggested that if we came back next time, they’d do something to make us whole. They should have reduced the room cost on our bill. Makes them look cheap. Other than the reception supervisor who evidently didn’t think any of this was an issue, the rest of the staff were excellent. Concierge services were fantastic.