The Royal Horseguards

Nothing good to say. Extremely disappointing

I was downgraded from a deluxe room to a standard room (essentially.a closet)and my compensation was a 14 £ cocktail. The following day the y transferred me to a deluxe room and despite two request to make sure there were no feathers in the room...

Room was like a dungeon. Very disappointing.

All the staff were great, very friendly and wanting to help.

I didn't like the room, we were given a disabled room with disabled fixtures and fittings in the bathroom, I didn't request this and wasn't informed about it, the first I new was when we got to the room. Paintwork flaking off of woodwork, split silicone sealant around sink area. Your average premier Inn room was better than this...….and much cheaper. Frosted secondary double glazing on the windows, absolutely no view at all, pull aside the secondary glazing to reveal the middle of the building, pipes, ductwork and filth everywhere (explains the frosted glass).

The location is great.

Firstly I don’t like the service of the bell boy at the front gate. I have been to a lot of hotels including five stars but never have seen the attitude like the bell boys from that hotel. All are standing even though seeing the customer is taking luggages. Secondly I don’t like the attitude of front desks stuff. Already requested for an early check in as I have a meeting and I arrived the hotel at 2:30. It was half an hour before of that hotel policy to check in time. They won’t let me in until 3:03pm and said the room is not ready yet. Seeing the customer is waiting and sitting there for half an hour, they have no effort like asking the housekeeper whether the room is ready or no welcome drink at all. Thirdly, I don’t like the room. I booked a river view but the view of the window is so small and can’t even say it is a view. I am feeling my money for that view is not worth it. The room is so small and the hotel is very old. Fourth, the elevator is very old model 1000kgs type and very narrow. It was stopping once in every floor. Very disappointed to take that elevator. Fifthly, I stayed in that hotel at the raining day. The hotel is so old and so bad and even water drops are pouring drop by drop from the ceiling. I saw a bucket and it was collecting the rain drops in front of the elevator entrance of eighth floor. I was so shocked seeing the rain dropping from the ceiling. When I check about the hotel, it says “the Royal Horseguards” is a Five Star Hotel. I don’t know in what part it is being rated five stars. I will rate it not even a three star hotel.