Susanna

Staff was amazing. They really did the best job to make their customers happy. Even included later check out for us. Also, they went to station to buy tickets for us. The breakfast was okay and if asked we could get more food.

I did not like the prices that hotel offered for attractions. I think they are way, way too expensive. I mean 10$ ride for 1km from hotel to see Karnak temple.. and 40$ to visit other side of luxor which in reallity costs 15$. Also I would prefer if staff could learn English a little bit better.. but, everything else was fine.

The location! Luxor Temple and the Avenue of Sphinxes was literally across Susanna Hotel, and beautiful views of the Valley of the Kings and the hot air balloons at sunrise. Luxor Train Station is a short walk from the hotel too. The souk of Luxor is just one block behind the hotel. Plenty of traditional bakeries and felafel shops nearby; there's even a McDonalds at the next block. The staff are very friendly, especially the always smiling Mohareb who spoke English well and attended to our every need and inquiry. Because our train to Cairo was late at night, they allowed us to extend our stay in the rooms for $20, rather than check out at 11am; this allowed us to rest and shower before our overnight train journey.

Our biggest disappointment was there was no free WiFi in the rooms. Wifi in the rooms was for pay, although I don't know if that promises a good connection. The only free WiFi was in the lobby, but that also didn't work, so I had to use my mobile data. The restaurant service was very slow, whether for breakfast and for any meals, so beware, you might miss your appointments as you wait for your food to come. If you want the room cleaned or towels changed, make sure to hang the 'please clean my room' sign on the doorknob.