Baymont by Wyndham Madison West/Middleton WI West

Charged Three Times for One Night Stay, Unhelpful Staff

I was charged three times, at three different prices, for my one night stay. When I attempted to address this with hotel Staff at check out I was given the run-around and promised a manager would call me to address the issue. Never received a phone call from a manager. I called repeatedly to speak to a manager and ultimately did hear back. They assured me it was a mistake and that I would be refunded for the second charge. The following morning, I noticed a THIRD charge on my credit card, this time, for significantly more than the room itself cost. I spoke to the same manager again only to be given the run around yet again. Extremely disappointed, very poor customer service and very shady business practices.

The entire hotel was very dirty, waited an hour past check in for our room, breakfast was an hour past it's time, with small kids this is very hard. Pool was dirty, staff seemed poorly trained, unable to help answer any quedtions.

No elevator Very worn looking; carpet, dark walls, chair in room

Outdated

Location was great. Shower was nice. Bed comfortable.

Hotel is way outdated. Room smelled of smoke from 10 years ago. Coffee maker didn't work. No full length mirror to get ready. Not happy with no elevator. Stayed a long time ago when it was new and my kids were young. Liked it a lot more then. Passed that point. Maybe when it's remodeled it will be okay, again.