Seda Vertis North

Nice Location, i have stayed here many times because of this. Otherwise the quality of the product has reduced over every visit and now the prices are bot proportionate to the mediocre rooms. The star rating is also a joke.

The staff and the way I was treated/threatened after many years of patronage. Being sent to the Police station because the customer services representative couldn’t handle my description of the hotel and its policies and chose to use Philippines law to alienate a guest. This is the worst hotel in Manila, be warned. Especially Brett their security representative who thinks it is acceptable to intimidate a guest in this so called international hotel. All because I mistakenly used a vape in my room (and paid the $100 fine without complaint.) the hotel showed no warnings to not do this, and said that a no smoking sign is the same, yet smoking and vaping are two very different things and other hotels are explicit on this to avoid such misunderstandings. I did have video evidence of my disgusting experience with them but was forced to remove this from my phone and told not to discuss this outside the hotel. Anywhere else i would have been politely warned. But here Kris Santos took great delight in telling me i had incurred the fine on the spot and couldn’t have been more cold to a guest if she tried. What a horrible experience and i was made to feel like a criminal, having stayed there more than 10 times and booked my staff there many times you would have expected some level of understanding... but no, just like the slowly stagnating product they offer at inflated prices, Seda Vertis is an utter disappointment and I will avoid at all costs. There are many better and more cost effective hotels in QC, at least ones that are connected to their guests rather than policy and being unfriendly at their own discretion.

Overall experience was above average

Delayed services (i.e. room requests, checkout) and too expensive