Movenpick Hotel Mansour Eddahbi Marrakech

Our complaint on site was handled directly. The very friendly F&B manager of the hotel took time for us and we ended up with -50% on a night's sleep, which was very generous.

This hotel is a sheer disappointment – right from the start! The reception is overwhelmed with the visitors - there is no friendliness, but there are waiting times at the check-in (about 20 minutes). Many employees just walked past us or played in the next room or directly in front of us with their cell phones, instead of helping us with the check-in. There is no own luggage room; the luggage is stored in a kind of second reception without supervision. Here we were able to serve unsolicited at any time. When we finally got to our room (an early check-in was not possible), our room was not ready! We had no towels, no bottled water and an extra rollaway bed in the room (which was removed after 5 hours and many calls to the customer service). Generally the room was quite dirty (see the photo attached: the toilet) and the reception was never reachable by phone. Disenchanted with so many bad impressions on the first day we were looking forward to the breakfast, which is a pure mass processing. Quantity instead of quality is the motto here. Our highlights: the dishes were dirty & sticky, empty decanters everywhere, long lines at the egg station and pure chaos! Our second night was clouded by a private event: 2 pools were closed all day long (so all the other pools were heavily overcrowded) and at night, music was played until 00:30 (super loud & with a strong bass) so that we could not fall asleep (our balcony was just above the party). Supposedly, such private events are held here very often. For the proud price we are very disappointed from this hotel and would not visit again. Every Riad & Refuge was nicer during our Morocco stay!

Location

Service it looks like they are not used to have a lot of people at the same time. We stayed in a classic king room with garden view. No TV in the room complained at least 9 times of which 4 of them had to go to the front office myself after calling 5 or 6 times with them promising to send a tech to fix the problem. They didn’t seem to care much I tried to talk to a manger but at the reception they actually didn’t allow me to do that. They said there is no manger on duty. Which is BS off course. I wrote a complain on the Accor site and will see what happens. It wasn’t cheap $240.00 a night with breakfast and it is supposed to be a five stars hotel. Not a good experience! Didn’t enjoy this hotel what so ever.