Khách sạn ở Mazatlán

Ưu điểm: Staff spoke good English and were willing to resolve problems.

Khuyết điểm: Noisy rooms, Elevators don’t work. Had to use stairs most of the time. Good thing we were on the 4th floor.

Ưu điểm: i liked the staff. very polite and accommodating

Khuyết điểm: the pool was filthy. the guests were dirty. elevators leaked water from ceiling. it was busy and not very private. the ocean had lots of dangerous waves and jelly fish. food was mediocre. there was construction going on and it was very loud!!!! could not sleep in! it is far from the city.

Ưu điểm: We had a great Ocean view room. The friendly staff were very nice.

Ưu điểm: Italian Dinner Restaurant has pretty good food. Pools are very nice and I believe they are salt water pools. No more smelling like chlorine or burning eyes. Activities are good

Khuyết điểm: The only bad thing about this hotel is that they ask for your bracelet number for everything, which slows down the process to get anything. Instead of going straight to the bar and ordering a drink, you have to wait in line behind people ordering food, in order to order a drink. Need to start a scanning process in order to speed up things.

Ưu điểm: I loved staying at this hotel and I felt completely at home. Room with the ocean view is amazing. Private beach area for those staying at the hotel. Complimentary breakfast buffet is great but get there early. Staff is amazing. This hotel also has many activities for guests. I would suggest to book their all inclusive package. I enjoyed their "Viva México" show at their theatre. I did not get to enjoy the pools because you have the beach right at you doorstep however the pools did look very nice. All in all I cannot wait to go back!

Ưu điểm: Pretty view from our beachfront room.

Khuyết điểm: Everything is by the book. Not a good, fun feeling. They have the cruise crowd in which overtakes the whole resort- obnoxious. The lovely pool pictures on the website is freezing. The pools that are warm are trashy.

Ưu điểm: Our room was right on the beach. It was very relaxing, You could get any type of service you wanted, The room was very nice and very reasonable. Very very enjoyable. We did not want for anything, Would definitely go back.

Ưu điểm: We liked the hospitality of the majority of the staff. Ramon, Miguel and Gustavo was very attentive to our needs. Top of the line service. Food was on point.

Khuyết điểm: As a group of 16 consumed a grip load of alcohol, the bar closed the staff as instructed by there higher ups did not allow outside liquor. Which is very understandable when the remains open. But not in this case bar closed and we couldnt bring in liquor. MANAGEMENT: Learn how to treat people that was bringing a lot of money for a 6 night trip fairly. Train your staff how to direct themselves respectfully (Alberto did a horrible job) . There is ways how to say no, but this looked like he a stick up his rear all day. Not to mention the year before we 26 of us had traveled to Mazatlan and also, stay at Olas Altas Inn. Next trip we will decide (possible another 26 of us) where we stay and yes just for a couple of uneducated or untrained employees.

Ưu điểm: Close to the beach

Khuyết điểm: Needs some basic repairs ( lighting, ceiling fan, bath drain flow)

Khuyết điểm: Under construction, no people at pool, Oceanfront restaurant closed

Ưu điểm: The entire staff was extremely courteous and friendly.~ Best service we've ever received in Mexico!!! The food at "Cilantro's" was amazing!! The facilities are spotless, and the beach location is one of the best in Mazatlán!!

Khuyết điểm: The rooms could have kept their original "Mexican Style" and should have been less "minimalistic" ~ A small in-room fridge is definitely required, the same as a drawer-chest for clothing! The shower temperature could have been more stable. ~ Extreme hot and cold fluctuations experienced at all times:-( The hotel website "should" be updated. ~ The rooms and pool shown on the webpages no longer exist!!

Ưu điểm: Location is great and the men in the valet parking and bell boys are so nice and very helpful

Khuyết điểm: Cilantros restaurant is terrible, food is not good and the service was poor. Usually all restaurants have good service around there so I was very surprised

Ưu điểm: The Beach and the pools were great.

Khuyết điểm: We came for a three day vacation, we had not had one in 4 years. Upon check in the hustled us for the all inclusive. I was on the fence, my partner said it sounded good. I really just wanted to get my behind to the beach. Gullemina made some reservations for us for breakfast and we were all set. Turns out, breakfast was not optional and it was a presentation to buy a time share. We had no idea. We lost half a day of our three day vacation to a presentation where we were chastised for not taking such a deal. We were paraded through emerald bay, the nicer resort and promised breakfast. We went PAST the gorgeous breakfast and into a dark room where we served ourselves from a stale buffet. Irritated is a mild way to put our feelings at this point. That and the room (at the older resort) was dark and dingy, the beds were full size with plaster head boards, the lighting was AWFUL and the all inclusive, if you dont want to leave the resort, which is the point, was REALLY limiting. The food in Mazatlan is AMAZING - if we didn't get the all inclusive we could've eaten some amazing things....So all in all we were disappointed. They robbed us of good food and half a day but mostly it just felt shady.

Khuyết điểm: We prepaid eight months in advance, and at check-in was told that the hotel did not have a room for us. They moved us to a sister property that was 20 minutes away. Only to have us moved back to the original property without any explanation. I would skip this hotel and opt for an Airbnb condo with a pool next time.

Ưu điểm: Everyone was super nice great service it was totally worth it.

Khuyết điểm: Wifi was the only problem. It was terrible.

Ưu điểm: Love this place! Great beach, good location right in the golden zone, and hotel has and old world Spanish feel. Will be coming back here for sure!

Ưu điểm: The facility is great and the staff is over-the-top helpful. From the check-in front desk people, to the maid service, to the wait staff throughout the facility. Had a great time and looking forward to the next time we can visit.

Khuyết điểm: Felt disappointed when we couldn't eat more because the food was great. We were also very sad when we had to leave. About the only negative thing I would say is the air conditioning system Worked OK, but wasn't great. All in all, great time.

Khuyết điểm: Es muy molesto tanto vendedor en la playa.

Khuyết điểm: Wifi extra $ per dsy

Ưu điểm: By the beachfront in a clean beautiful site Close to restaurants and bars,they also have sport activities

Khuyết điểm: They have all inclusive and none inclusive and for what I paid it was expensive non all inclusive. They charge $ 15.00 dollars to use their W F. Per day.

Ưu điểm: So BEAUTIFUL , clean perfect if you just want to relaxfar away from

Khuyết điểm: Is to far you need a car for everything

Ưu điểm: The room and rest of facilty was very nice

Khuyết điểm: You needed to go elsewhere to access a viable beach

Ưu điểm: The staff was excellent; very helpful and friendly.

Khuyết điểm: The concierge arranged for a mobility scooter for me, but she picked a guy who was just starting his business and couldn’t accept credit cards. Nobody warned me that I had to be prepared to pay $400 cash in advance for the scooter rental and security deposit.

Khuyết điểm: Great resort facilities, but a 90 min. time share intro turned into 3 plus hours! Mazetlan and the surrounding area are interesting, so the 45 min. ride into the historic center of town is a bit of a pain. If you're looking for an all inclusive veg-out resort it's fine.

Ưu điểm: Waterfront area was nice for swimming, wading in the water. Very beautiful pool. Room was very large, comfortable bed. Balcony facing the ocean.

Khuyết điểm: Bathroom had a strange smell.

Ưu điểm: I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun!

Khuyết điểm: Very loud. Under construction?? Can hear everything.

Ưu điểm: The staff is their biggest asset for sure.

Khuyết điểm: Well the loud speaker for the pool activities was a little overboard.

Ưu điểm: First time we've ever stayed here, or in any 'All-inclusive' type stay. The food was very very good, the staff did their best to make our stay a memorable one. The staff always seems to be fixing, cleaning, arranging, or just looking over the entire complex. It was so fun exploring all of the many pool areas, restaurants, and hide-a-ways throughout the property. We only left to go on a City Tour, which was a lot of fun, and to walk the beach and to check out the calle in front of the hotel. It's so fun to not have to worry about how much any of the food or drink costs; you simply belly up to the bar and place your order! What fun!

Khuyết điểm: One of the main problems we had with El Cid was the lack of modern Wi-Fi! I mean, any where these days should have fast *free* and reliable Wi-Fi. I couldn't believe that they wanted $10 an hour(!) for a single device. In this day and age, this is unacceptable! Since I refused to pay for that I can't say how fast or reliable the Wi-Fi was. I had to burn up my own phone data. They do have two computers in the lobby to use but the keyboards are cheap, old, and in sad condition. Come on El Cid, step up to the 21st century!

Ưu điểm: Location

Khuyết điểm: Wifi is not included in hotel rate and can only be purchased in person at the front desk. Guest cannot eat poolside and must eat in designated eating areas far from the pool. Room smelled like cigarette smoke and floor was dirty. Lastly, only one pool was heated. Larger swimming pool with slide for kids was not heated. We vacation every year during the holidays in Mazatlan, we will never stay at an El Cid hotel again.

Ưu điểm: They are always cleaning! Necessary when you are right on the beach, but still impressive. Constant sweeping. The A/C worked well in my room, but not in my friends' room. Although the beds were hard, they managed to be very comfortable for me. Several English tv channels. It is right on the beach! Nice to be able to just walk right there and also to have the view.

Khuyết điểm: NOISY! I had a room overlooking the pool, but also the beach. My room had very little insulation from the noise on the beach (bands) or down below (poolside entertainment) OR next door (through the adjoining door). In fact, every afternoon, my room also smelled like frying food from the pool restaurant. The sounds of the waves in the middle of the night were very strong, too! I also went to perhaps the best quality restaurant there (La Concha) and had a delicious meal, which I then vomited up a few hours later. I was surprised that, as careful as I was about eating only trustworthy places and foods, that cooked fish, vegetables and rice would finally get me. Towel service was spotty. They would come get the dirty towels early in the day and not clean the room until late afternoon, so if you needed a shower mid-day, you might have been without a towel. I rarely was provided with hand towels and washcloths both. They try very hard to get you to buy a timeshare. No desire, with an experience like this.

Ưu điểm: Drove 13 hours in Mexican traffic and needed a place to rest, this did the trick, got up the next morning at 3am and did 13 more to Tucson Arizona. Had a few hours at the hotel to eat and enjoy the view and plan to stay there if I go back to Mazatlan

Khuyết điểm: Nothing yet

Ưu điểm: The hotel is very well located on the beautiful male con. Rooms overlook the sea and are spacious. Bathrooms are very spacious, too. The staff is extremely helpful.

Ưu điểm: This is hotel is perfect for the amount you pay for! The rooms were extremely clean and the layout of the room and restroom look awesome! Great view of the ocean and it is located right in the middle of the ocean strip, and has access to the beach underneath the hotel so you do not have to cross through traffic. Furthermore, if you want to go out, it is close to everything: Downtown, Piers, Restaurants, Entertainment. It was a pleasant experience and very family oriented. What I loved is that they have security all day so you do not have to worry about somebody breaking in to your car which was a concern at first. Lastly they have all your basic needs and accommodations and Satellite TV, fast wifi, and restaurant.

Khuyết điểm: The pool was at times messy, but they are quick in cleaning it.

Ưu điểm: Location was good, close to everything

Khuyết điểm: The hotel facilitates are extremely outdated and the facilities are poorly lacking. Only one elevator was working and general feel of hotel was somber.

Ưu điểm: Love returning to the Luna. Hotel is not the Four Seasons, but it meets our needs. Location is great, away from busy areas, cruise ship visitors don't make it this far North in the hotel zone. Many good restaurants within walking distance. Short pulmonia ride to Walmart or Soriano for groceries which are needed for a 4 week stay.

Khuyết điểm: WiFi is really, really bad. Reservations are very hard to make. I would love to have at least one employee on staff who speaks English very well to handle are problems.

Ưu điểm: Great location, pool was lovely. Nice food in the restaurant. Friendly and helpful staff.