Khách sạn ở Mazatlán

Ưu điểm: So BEAUTIFUL , clean perfect if you just want to relaxfar away from

Khuyết điểm: Is to far you need a car for everything

Ưu điểm: The room and rest of facilty was very nice

Khuyết điểm: You needed to go elsewhere to access a viable beach

Khuyết điểm: Great resort facilities, but a 90 min. time share intro turned into 3 plus hours! Mazetlan and the surrounding area are interesting, so the 45 min. ride into the historic center of town is a bit of a pain. If you're looking for an all inclusive veg-out resort it's fine.

Ưu điểm: THE HOTEL HAS REAL NICE INSTALATIONS, AND I LIKED A LOT

Khuyết điểm: I DIDNT LIKE THAT THE HOTEL CHARGE 9 DOLLARS DAILY FOR USING THE GYM, ALL THE GOOD HOTEL GIVE YOU THAT SERVICE WHITOUT A COST. EXCEPT FOR THAT EVERY THING WAS REALLY GOOD.

Ưu điểm: Friendly, helpful staff without exception

Khuyết điểm: Wifi US$10.00/day per device - way too expensive. Plus it was slow. The food in the restaurants was mediocre. The hotel only gave sparse information about El Cid hotels, nothing about what else existed in Mazatlan.

Ưu điểm: The Marina is part of 3 other resorts and they have a shuttle so that you can visit all of them. The resort also offers al la carte menus vs the buffet so you have options for dining.

Khuyết điểm: The check in was complicated as they did not have our confirmation from booking.com in their system.

Ưu điểm: Beautiful hotel

Khuyết điểm: Check in was hectic They didn't have the hotel that I reserved and wanted to charge me to put me in a different room

Ưu điểm: Location away from the most populous areas. Better than average rooms.

Khuyết điểm: Same menu buffet items day after day.

Ưu điểm: Bed Was confortable

Khuyết điểm: Not enough hot water in shower and one day no water at all in shower but i called front desk and maintenance fixed problem Right away

Ưu điểm: Loved the hotel and will definitely stay here again. The staff was excellent, absolutely no complaints.

Ưu điểm: Great view and huge room . We got a free upgrade. Beautiful grounds and pool.

Khuyết điểm: $10 charge for Wi-Fi is outrageous. Constant bidding for tips.

Ưu điểm: The service is excellent, and if you are looking for a family experience this is the one.

Khuyết điểm: They charge extras for everything... like internet $10 for 24 hours for just one device... if u need money from the atm (and it wasn’t working) they will charge u an extra fee, we needed to make a local call, also a fee

Ưu điểm: The staff

Khuyết điểm: Bathroom had problems

Ưu điểm: Clean and well maintained. Great staff..very helpful. Hotel is a series of buildings with great pools..children would really enjoy. Had a great massage here at their golf club building. Take a time share tour for massages and airport transfers....

Khuyết điểm: Was not directly on a beach....

Khuyết điểm: The unit was very worn and old. On line images do not reflect tha actual state of the property.

Ưu điểm: Checking in was the fastest I have ever experienced, the apartment was great and it had everything and more of what I wanted. The people there where very friendly and helpful, they saved me a lot of money by informing me that I could drive to Rock Island instead of paying the high priced tour.

Khuyết điểm: The air conditioner in the master bedroom upstairs didn’t cool the room very well, the ac unit was installed in a bad spot and not facing the actual bed.

Ưu điểm: Clean. Comfortable master bedroom. Good restaurant specializing in seafood tostadas. Quiet. Pet friendly. We didn't need the kitchen but it had all appliances. Unit is large.

Khuyết điểm: The stairs to the bedrooms were dangerous. No handrails and fairly steep. It's not a resort. Condos with a smallish pool in a somewhat isolated location. In spite of those comments, we would stay there again for a night or two when passing through the area.

Khuyết điểm: The fact that the master bedroom is on the 3rd floor was a bit inconvenient.

Khuyết điểm: Not very much hot water for showers. Pool to cold to get in

Ưu điểm: The location was actually in the perfect spot. We expected the Malecon to be further but was close. Clubs are close! And Tosteria restaurant was wonderful along with customer service!

Khuyết điểm: The pool had no lights. Which a night swim on vacation would be nice.

Ưu điểm: --------

Khuyết điểm: Service was'nt as expected, had an all inclusive package put did'nt get the full service had to pay for most drinks except local beer and sodas

Ưu điểm: The hotel is located in the golden zone of Mazatlan and the facilities are in good state. The staff is generally quite kind and helpful. The concha restaurant is really good.

Khuyết điểm: For a hotel of its level and by the prices they charge I find crazy that WiFi should be paid, even more at the price of 10 dollars per device per day

Ưu điểm: The location is perfect and the staff was very accommodating. We plan on returning.

Khuyết điểm: We had 2 queen beds in our room and both were really worn out, so much that my back hurt from the mattress not being firm.

Ưu điểm: Really nothing special about this hotel. Clearly oriented to Americans and Mexicans. Just a rather ordinary money generating concrete flat.

Khuyết điểm: Terrible value for money -200 usd for 1 night is an obscene amount. Especially when the room ordered was not available, the immigration papers were misplaced by staff and not a sign of good will was present. Food is mediocre at the least.

Khuyết điểm: Was stated all-inclusive, but there is a $20 surcharge if you want to go to certain restaurants @ night.

Ưu điểm: Very nice and clean.

Khuyết điểm: Nothing

Ưu điểm: Included food options are very limited, especially in the pool area. I would not say ALL inclusive.

Khuyết điểm: Service in pool bar was horrible. Hard to get their attention.

Ưu điểm: Beach location was good, but very overcrowded when I was there.

Khuyết điểm: I was there with the business colleague for a business trip and was highest price hotel in Mazatlan. When I found my room was not on the beach side hotel, we paid and upgraded to rooms on the beachfront hotel. However, we found out it was only one bedroom suite room they wanted to put us in. When I went to get a second room, they made me pay an up charge again. I truly felt that it was a scam to keep getting more money out of me. This whole process took 1.5 hours to check in and was very frustrating. Facilities are very dated and not completely clean like newer hotels would be. The pool area and beach was very crowded while I was there. There was no room to grab a chair. It was more an old vacation time-share place, than a quality business hotel. Some place like the Ramada would have been a better choice and $100 cheaper. I had stayed at the W in Mexico City for the same price as this and it was in a whole other level. If I was to compare the 2, El Cid would have to be a 1 or 2 out of 10. They may charge these higher prices to compensate for the timeshare people that do not provide enough cash flow.

Ưu điểm: Excellent location!

Khuyết điểm: Everything was exactly as expected!

Ưu điểm: The location was perfect - across the street from the Pacific and the end of Mazatlan's malecón. We were just a few blocks from Plazuela Machado where we visited the small but interesting Museo Archaeologico, an art gallery, the Ángela Peralta Theater, and dined under the trees at one of the many restaurants rimming the plaza. We enjoyed a beautiful dinner on the terrace at Casa Lucila, and breakfast the next day. The hotel kept our luggage stored for us after our check-out so we could further explore the area before transferring that afternoon to a new location.

Khuyết điểm: We had the "Alma" suite, located on the first floor of the 8-room inn. While it had high ceilings and was spacious enough, there was only one small window so we felt like we were in a bit of a cave. The air conditioning was sub par, and non-existent in the spacious but hot and humid bathroom. We left the door between the bedroom and bathroom open to try to get what modest cooling there was from one room to the next but to no avail. Because we were staying just the one night and were a bit fatigued from our long flight day, we did not complain or ask for a different room. I'm sure they would have moved us if room was available to a higher floor. I would try this hotel again but ask specifically for an upper room with more windows and airflow.

Ưu điểm: Location was great

Khuyết điểm: Front desk was terrible. We attempted to call several times fir different issues phone would ring and ring. When we walked by the front desk he was on a personal call. I opened a tab to get drinks up to pool bar tender said he’d be by every 20 min, never came to check on us.

Ưu điểm: The staff was professional and exceedingly polite. They made my staying there pleasant.

Ưu điểm: The location is my favorite in Mazatlan, so glad Casa Lucila is now there. The amenities and decor are VERY nice, felt like a home away from home. The staff VERY welcoming and attentive. The views are spectacular. Also the bar and snacks were well done. Breakfast was also great. Nothing bad to say, only wish I could afford to move in.

Khuyết điểm: The price is high for Mazatlan standards especially in this area, but it's very special so what can you really say .... it was worth it.

Ưu điểm: Amazing views.

Khuyết điểm: Bed was very hard. Room could be cleaner.

Ưu điểm: Staff were friendly, room as clean and spacious, WiFi was a good speed.

Khuyết điểm: I would question the value for money. The room I booked had no natural light whatsoever - I had to use the light switch even daylight. It was a ground floor room looking out in to the courtyard. My room was $198 for one night which seem very expensive (work paid, I wouldn’t have paid that) and it didn’t even include breakfast.

Ưu điểm: This place is a luxury retreatclike none orher U have seen in rhe world..the locstion is stunning...the rooms are massive and the entire ambience is amazing.

Ưu điểm: Everything from the hospitality, that homely feel and the location the staff was very friendly speaker in the room was awesome the size of the room is larger than most

Khuyết điểm: That I cannot think of anything I did not like

Ưu điểm: I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun!

Khuyết điểm: Very loud. Under construction?? Can hear everything.

Ưu điểm: The staff is their biggest asset for sure.

Khuyết điểm: Well the loud speaker for the pool activities was a little overboard.

Ưu điểm: First time we've ever stayed here, or in any 'All-inclusive' type stay. The food was very very good, the staff did their best to make our stay a memorable one. The staff always seems to be fixing, cleaning, arranging, or just looking over the entire complex. It was so fun exploring all of the many pool areas, restaurants, and hide-a-ways throughout the property. We only left to go on a City Tour, which was a lot of fun, and to walk the beach and to check out the calle in front of the hotel. It's so fun to not have to worry about how much any of the food or drink costs; you simply belly up to the bar and place your order! What fun!

Khuyết điểm: One of the main problems we had with El Cid was the lack of modern Wi-Fi! I mean, any where these days should have fast *free* and reliable Wi-Fi. I couldn't believe that they wanted $10 an hour(!) for a single device. In this day and age, this is unacceptable! Since I refused to pay for that I can't say how fast or reliable the Wi-Fi was. I had to burn up my own phone data. They do have two computers in the lobby to use but the keyboards are cheap, old, and in sad condition. Come on El Cid, step up to the 21st century!

Ưu điểm: They are always cleaning! Necessary when you are right on the beach, but still impressive. Constant sweeping. The A/C worked well in my room, but not in my friends' room. Although the beds were hard, they managed to be very comfortable for me. Several English tv channels. It is right on the beach! Nice to be able to just walk right there and also to have the view.

Khuyết điểm: NOISY! I had a room overlooking the pool, but also the beach. My room had very little insulation from the noise on the beach (bands) or down below (poolside entertainment) OR next door (through the adjoining door). In fact, every afternoon, my room also smelled like frying food from the pool restaurant. The sounds of the waves in the middle of the night were very strong, too! I also went to perhaps the best quality restaurant there (La Concha) and had a delicious meal, which I then vomited up a few hours later. I was surprised that, as careful as I was about eating only trustworthy places and foods, that cooked fish, vegetables and rice would finally get me. Towel service was spotty. They would come get the dirty towels early in the day and not clean the room until late afternoon, so if you needed a shower mid-day, you might have been without a towel. I rarely was provided with hand towels and washcloths both. They try very hard to get you to buy a timeshare. No desire, with an experience like this.

Ưu điểm: Nice pools, friendly staff

Ưu điểm: Most everything

Khuyết điểm: Some people on the pool were having sex

Ưu điểm: They are so nice to welcome me and say hi frankly. I feel like a friend’s house but given services are good quality.

Khuyết điểm: There is little sand on my bed when I got into my room for the first time!

Ưu điểm: The cost-benefit was excellent.

Khuyết điểm: The king size bed was actually two single beds put together and I could feel the seam between them. Besides this, the rest of the stay was fine.

Ưu điểm: Everything, especially the pools.

Ưu điểm: I liked the pool area. Especially that it has Starbucks.

Khuyết điểm: Music next door was too loud. We were on the 5th floor and felt like it was right outside. Couldn’t sleep until it ended at 3 am.

Ưu điểm: My ocean view upgrade.

Khuyết điểm: I didn't see any ice machines on my floor. Not a big deal.

Ưu điểm: Pool, cleanness, friendly crew and breakfast are fantastic! :D Finding local options for dinner with children (by foot) it's a bit far away. As it was low season, the options at the hotel's restaurant were not that attractive to us.

Khuyết điểm: We had to move twice to another room because of problems with the bath tub and later the a/c. They solved the issue RTW and in a very friendly way but my husband wasn't happy at all to change room twice... It shouldn't happened, considering that it's a new hotel.

Ưu điểm: Modern and updated unlike most of the hotels in the area. Bonus is the PH bar with incredible sunset views.

Khuyết điểm: That th got dead is pet friendly but when I got to the hotel they told me it was not any more and I had drove 14 hit with my dog and I argued withem for about 30 minute till I the manager let me keep mymy reservation and I had ask for 2 bed a and only got a on bed had to argue for 39 minute more to get all that fix

Ưu điểm: The hotel is nice and clean and our cleaning lady was such a sweet heart (11th floor)

Khuyết điểm: The service at the restaurant was very poor, no one came once and ask us if we needed more coffee or anything. I asked for a glass of water 5 times and still never got it. No air conditioning in the restaurant so you can imagine of how hot was in that place and the waiting line for the buffet was too long.

Ưu điểm: la vista al mar!

Ưu điểm: Everything was very nice

Ưu điểm: Waterfront area was nice for swimming, wading in the water. Very beautiful pool. Room was very large, comfortable bed. Balcony facing the ocean.

Khuyết điểm: Bathroom had a strange smell.

Ưu điểm: Linda and Ray...wonderfull hosts

Khuyết điểm: Have to leave the property for dinner

Ưu điểm: Excellent place to stay.

Ưu điểm: The setting was lovely--a bit removed from the bustle of Mazatlan proper on a pristine stretch of coastline with firm-packed sand for endless walking. The B&B itself was spotless and tastefully decorated with plenty of public and private areas, including a pool and a hot tub, for lounging and enjoying the views. The hosts Ray and Linda couldn't have been more accommodating, recommending local restaurants and day trips and getting up early on our day of departure to prepare breakfast an hour earlier than the norm and even packing a lunch cooler for our 10-hour drive home! One of our party was in a wheelchair, so Ray actually built him a couple of small ramps to make it easier for him to maneuver his chair in and and out of his room and the car. An extra bonus was that the hosts' daughter Leanne owns and operates the Surf's Up Café next door, so be sure to time your visit for Wed-Sun to take advantage of the delicious lunch menu and laid-back atmosphere.

Ưu điểm: Beautiful facility and very intimate. The hosts were wonderful and very accommodating.

Ưu điểm: It’s our kind of place, boutique, quiet, friendly, hospitable and respectful.

Ưu điểm: Ray and Linda made us feel welcome. Great place away from all the tourism.

Khuyết điểm: Everything was a as expected and good.

Ưu điểm: The Hosts are exceptional and made the entire stay relaxing and enjoyable. The breakfasts included in the cost were perfect and the location was exactly what we’d hoped to find.

Ưu điểm: The hosts Ray and Linda are wonderful welcoming people. They went out of their way to make sure we had an excellent stay. The beach cafe next door run by their daughter was a lot of fun and excellent food.

Ưu điểm: Food, pools

Khuyết điểm: Staff was sometimes rude

Ưu điểm: The people is so educated, respectful and safe please the hotel, the staff We are so happy and recommend for all ages ... thanks México is the number one please to visit ..

Ưu điểm: i liked the staff. very polite and accommodating

Khuyết điểm: the pool was filthy. the guests were dirty. elevators leaked water from ceiling. it was busy and not very private. the ocean had lots of dangerous waves and jelly fish. food was mediocre. there was construction going on and it was very loud!!!! could not sleep in! it is far from the city.

Ưu điểm: beach location; bartenders were exceptional; buffet servers very friendly and attentive

Khuyết điểm: nope

Ưu điểm: Great beach, great pools, very helpful staff.

Khuyết điểm: there was a very loud A/C system in the room. The plastic over the mattress made the bed less likable. Outdoor bars smelled bad.

Ưu điểm: Love returning to the Luna. Hotel is not the Four Seasons, but it meets our needs. Location is great, away from busy areas, cruise ship visitors don't make it this far North in the hotel zone. Many good restaurants within walking distance. Short pulmonia ride to Walmart or Soriano for groceries which are needed for a 4 week stay.

Khuyết điểm: WiFi is really, really bad. Reservations are very hard to make. I would love to have at least one employee on staff who speaks English very well to handle are problems.

Ưu điểm: Very comfortable king bed. Reading lights! Gorgeous heated pool. Wonderful staff.

Ưu điểm: I’ve been going there since I was like 10-12 years old and it is still so confortable and great as always.

Khuyết điểm: The drinks are small

Ưu điểm: Great location

Khuyết điểm: Took too long for booking.com reservation to show up in their system.

Ưu điểm: It was a good location and accessible to all transportation

Khuyết điểm: We ask a staff if they had a Disney channel in English for the children and with an attitude he responded to my husband WE ARE IN MEXICO AND HERE WE SPEAK SPANISH! We knew that but we were in a tourist area and we didn't appreciate the sarcasm!

Ưu điểm: Great location, pool was lovely. Nice food in the restaurant. Friendly and helpful staff.

Ưu điểm: The facility is old and outdated. They need to unlock or ask if you want a key for the dish cabinet.

Khuyết điểm: Had to wait at check out for a maid to determine if we stole any sheets or towels.

Ưu điểm: I liked that it was a five star hotel, and then came to notice that it was a three in reality.

Khuyết điểm: There were little to no places to plug our phones. The place seem to lack maintenance. Staff was not friendly. I would stand at the counter, with no attention to me for a while.

Ưu điểm: The location . By that I mean beyond the great spot on the beach . The City of Mazatlan , the people and the warm days and cool evenings are just what we prefer . Please don't tell too many tourist , you know what will happen .

Khuyết điểm: I'm not big on short beds with the bottom sheet ending right at the end of the bed . Too many other feet have been there before . Bathroom facets with flat surfaces are just a place to create pools of standing water . Taps above such designs are worse

Khuyết điểm: Under construction, no people at pool, Oceanfront restaurant closed

Ưu điểm: The entire staff was extremely courteous and friendly.~ Best service we've ever received in Mexico!!! The food at "Cilantro's" was amazing!! The facilities are spotless, and the beach location is one of the best in Mazatlán!!

Khuyết điểm: The rooms could have kept their original "Mexican Style" and should have been less "minimalistic" ~ A small in-room fridge is definitely required, the same as a drawer-chest for clothing! The shower temperature could have been more stable. ~ Extreme hot and cold fluctuations experienced at all times:-( The hotel website "should" be updated. ~ The rooms and pool shown on the webpages no longer exist!!

Ưu điểm: Location is great and the men in the valet parking and bell boys are so nice and very helpful

Khuyết điểm: Cilantros restaurant is terrible, food is not good and the service was poor. Usually all restaurants have good service around there so I was very surprised

Khuyết điểm: Remodeling is going on though the effects were minimal. The kitchenettes were removed from the new area and there were no drawers for clothes

Ưu điểm: The Beach and the pools were great.

Khuyết điểm: We came for a three day vacation, we had not had one in 4 years. Upon check in the hustled us for the all inclusive. I was on the fence, my partner said it sounded good. I really just wanted to get my behind to the beach. Gullemina made some reservations for us for breakfast and we were all set. Turns out, breakfast was not optional and it was a presentation to buy a time share. We had no idea. We lost half a day of our three day vacation to a presentation where we were chastised for not taking such a deal. We were paraded through emerald bay, the nicer resort and promised breakfast. We went PAST the gorgeous breakfast and into a dark room where we served ourselves from a stale buffet. Irritated is a mild way to put our feelings at this point. That and the room (at the older resort) was dark and dingy, the beds were full size with plaster head boards, the lighting was AWFUL and the all inclusive, if you dont want to leave the resort, which is the point, was REALLY limiting. The food in Mazatlan is AMAZING - if we didn't get the all inclusive we could've eaten some amazing things....So all in all we were disappointed. They robbed us of good food and half a day but mostly it just felt shady.

Khuyết điểm: Everything

Ưu điểm: On the beach with great food venues.....

Khuyết điểm: The remodel does not reflect the beloved mission style Mexican architecture.

Ưu điểm: Location, and Silantros restaurant. Pueblo Bonito Emerald bay restaurant and pool.

Khuyết điểm: They where under constructions,the front desk staff were rude. Bathroom faucets licking.

Ưu điểm: Food, staff and location

Khuyết điểm: Property under construction. We probably would have chosen differently, no hot tub, no ocean front restaurant working. However, it was not obtrusive.

Khuyết điểm: The hotel was under construction and the hospitality was not that great.

Ưu điểm: The facility is great and the staff is over-the-top helpful. From the check-in front desk people, to the maid service, to the wait staff throughout the facility. Had a great time and looking forward to the next time we can visit.

Khuyết điểm: Felt disappointed when we couldn't eat more because the food was great. We were also very sad when we had to leave. About the only negative thing I would say is the air conditioning system Worked OK, but wasn't great. All in all, great time.

Ưu điểm: everything was very good

Khuyết điểm: there was nothing I didn't like

Ưu điểm: I expected a basic hotel room titled suite or apartment instead we found absolute luxury... my wife and I absolutely fell in love with this facility. had down I recommend it.

Khuyết điểm: ending my trip...leaving

Ưu điểm: Jorge, Carlos, and Beto, the bartenders and servers by the pool bar made our stay very memorable.

Khuyết điểm: Breakfast was not great.

Ưu điểm: Great stuff, especially in the eating area. Room very clean. Nice pool and beach. Great Margarita. Good price

Khuyết điểm: It's really outside of the city. The pasta I got ws bad

Khuyết điểm: The food at the restaurant was terrible

Ưu điểm: Vew and location

Ưu điểm: We loved everything. The staff was very welcoming and attentive. The house keeping was great and we loved the 24 hr valet parking

Khuyết điểm: I didn't like the fact that we had to leave so soon.

Ưu điểm: Location was good, close to everything

Khuyết điểm: The hotel facilitates are extremely outdated and the facilities are poorly lacking. Only one elevator was working and general feel of hotel was somber.

Ưu điểm: On the beach clean comfortable room and friendly staff

Ưu điểm: Great price and location

Khuyết điểm: Not clean a bit run down

Ưu điểm: The location was good and the hotel was very clean as was the beach area.

Khuyết điểm: The staff was not the friendliest. The security man supervising the pool are was a jerk and had zero customer service skills. There was one waiter who was in charge of the pool area, he was great and super nice but besides him everyone else were not happy people.