Hotel Mendoza

Breakfast was by far the best thing about the hotel. The choice though limited was well selected and fresh. The scrambled egg was fantastic. The staff at breakfast were friendly and efficient.

The room was shabby and the aircon noisy. The photographs do not reflect the hotel. We were first given a room facing an internal wall but on request it was changed. The bathroom needed regrouting, as it had mould growing between the tiles. The bed wasn’t comfortable and had rubbery mattress protector. The worst thing though was the response of the hotel management when I was unable to stay for my first night due to flight cancellation following the state of emergency being declared in Chile. I messaged ahead to the hotel to advise on the day of my stay as soon as my flight was cancelled, and arrived at 1pm the following day. They still charged for that first night. Seems like they are making money out of others misfortunes. I have similar issues on this trip with La Paz and the hotel there has been much more understanding. The lack of managerial professionalism and attention to detail is apparent through the hotel. However the staff on reception and at breakfast however were kind and helpful.

the pool, so cold, and small. Not similar to the photo at all

The smell