Holiday Inn Express & Suites Charleston - Mount Pleasant

The hotel is in close proximity to everything you need in Charleston! Staff extremely friendly! Decent, typical included breakfast.

THE LAZIEST CLEANING STAFF EVER!! GET RID OF ALL OF THEM!! THEY STAND AROUND, TALKING ON CELL PHONES, OR SIT IN THEIR CARS EATING AND THEN LEAVE A MESS IN THE PARKING AREA, KETCHUP, BBQ, PACKAGES, WHEN THE ROOMS ARE A MESS!! FIRE THEM!! Too many good people who would work out there!! Room was not cleaned after my first night. I had to go to the front desk and ask for the bed to be made, garbage to be emptied and needed towels. I’m not one to complain about things but come on my first night! Then the cleaning for the following days was terrible! I don’t think my floor was vacuumed ever because there are pieces of papers in the same place as I came in! They don’t wipe down the showers or counter tops! The night stand by my bed still to this day has drink stains because they don’t wipe any furniture down! I had to do it! I had to ask to get my sheets changed the first day because they looked like they had dirt on the sheets?? However, it was taken care of, but why do I have to go through the trouble of asking to have these things done!! The pool was dirty, murky water, hair, leaves, and things floating in it. I passed on it and was looking forward to using it the entire vacation. Maybe they could get the lazy cleaning crew to scoop out the garbage each day with a pool net, genius idea!! Otherwise, the hotel is a good value and the front desk staff is tops!!

Up to date furnishings, all in very good conditions. Clean clean clean. Comfortable beds with nice pillows. Excellent free breakfast...even the coffee was tasty. Very convenient to downtown Charleston. Excellent variety of great restaurants in the area...within walking and driving distances. Good value for the money.

Before bedtime but in rhe mid- to late evening we had some significant floor noise coming from above that continued for quite some time. Call the front desk. No answer after letting it ring for quite some time. Finally, got a recording from the general manager. Really?

Well maintained

Lack of guest parking spaces