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Bathroom was spacious and clean
More pillows would be nice.
The room was clean and comfortable, and like other airport hotels in Tokyo, was capable of being completely blacked out with sliding shutters.
I paid for a room that included breakfast for a day stay on a 13.5 hour layover, but breakfast stopped at 930. I arrived at 10. The restaurant wasn't even open, so I had to eat food from the lobby convenience store, which was only okay. Since this hotel offers day stays for such travelers, they should have better hours for the restaurant, or not charge people for meals they can't eat. My room was right next to the elevator and quite noisy, so luckily I had earplugs. Also, when I walked up the staff was unfriendly, saying that rooms were all booked before I could even say I had a reservation. Even when I did say I had a reservation, the lady seemed like I might not be able to get a room, and overall seemed unenthusiastic about helping me. This attitude was definitely a strange anomaly to encounter in Japan, not at all the usual level of politeness, so they should probably improve their customer service.
Great value for price
This was the cheapest hotel we stayed at in Japan (we went to Hokkaido for tourism) and it included a free airport shuttle, breakfast, and lots of toiletries — even a razor — which we really needed. Great value for the price.
Sort of a small bathroom
Great value! For what we paid, I was pleasantly surprised.
Wish they had a fitness center
In transit hotel stay
Staff were excellent, very helpful and friendly. The room was good size and the bed was very comfortable. We missed the airport shuttle but a couple of mins so they gave us a complementary taxi voucher. This hotel is the best value for money on our 1 month travels!
Out dated hotel
Close to airport, free shuttle to and from airport, narita station and shopping mall.. Which all other hotels around the airport offer for free as well.
Arrived at 12 pm front desk lady tried to get me to pay 700 yen per hour and check early, all I wanted to do was to leave my bags and go out to eat. Hotel is our dated, not Japanese cleaning quality at all. Room was too small, tv is micro screen smaller than your pc monitor!!
Friendly, efficient staff. Excellent value. Free shuttle from airport. Very close to the airport. Restaurant and garden on premises. Kimonos provided for each guest to use during stay. Would stay there again.
Dirty air vent. Bathroom floor and sink were not as clean as they could have been. No wash rags. Could feel springs through mattresses. Only one pillow per guest.
spacious room and english speaking/ helpful receptionist
bath tub is dirty :-( I took a dip then realized that the water is too murky!
Great if you like saving money.
No frills hotel, I got 2 nights for $60ish USD, cheaper than the capsule hotel and probably more comfortable than the capsule. Employees were great. There's a 7/11 in walking distance.
None really, except the mainland Chinese guests. Rude and loud. Can't really do anything about that.
Close to Narita airport. Nice to have a free shuttle into the city of Narita itself. Lunch buffet was limited in selection but staff was very hard working and being extremely helpful and gracious.
This hotel is geared for large group travel or business travel requiring no more than two days maximum. Lobby was extremely noisy by a large group of mainland Chinese while the staff did nothing to quite them. They said it was normal. The bathroom in our room had mold and mildew along the walls. We experience an earthquake during our stay (7.8 at the epicenter) and was surprises to find the elevators still operating. The staff did not contact any guest, regarding the earthquake, either by phone or in person to see if guest and building was well. We have had experience with earthquakes and their reaction is surprising
Thier service was very good!
Even though the hotel was away from Narita station,the frequent shuttle bus made us possible moving around.
Convenient airport shuttle.
Booked a non-smoking room,was giving a smoking one.When asked to change rooms I was told there where no rooms available.
I stayed in the Narita Port Hotel only one night and I can say that it is located ten minutes by bus from the Narita Int. airport. The bus which connects the hotel and the airport is free and easy to get from the airport. There is also a little shop in the hotel where you will find what you need during your stay. Good price, location and facilities.
The Courtesy Shuttle bus to down town Narita, the bus driver did not indicate to us which stop to get off down although he knew we wanted to go down town and we asked him several times. We ended up on a 50 min round trip back to the hotel and then ended up needing to catch a taxi - not impressed by the service provided
Convenience to airport
There was not a comfortable chair in the room. One chair had high back and sides--nowhere to rest my arms.
The hotel was well situated and easy for travel to the airport and on. It was very quiet and the staff were very helpful
Near Aeon shopping mall and Narita airport
shuttle bus to/from airport; English-speaking staff; huge room with v comfortable bed; adjustable AC; 24-hr food vending machine
lack of drinks vending machine; no coffee, only green tea in room
cheap hotel, fast internet, adequate fitness room, small shop to get your snack fix, free bus to take you to the airport. i chose it only because i had to spend a night close to the airport before taking another long haul flight.
a bit worn-down and sad. staff not tremendously friendly
Access to free shuttle to Airport and Naritta metro station and shopping mall
Tọa lạc ở Narita, Narita Gateway Hotel gần sân bay, cách Công viên Naritasan và Chợ Narita Omotesando 10 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, trung tâm dịch vụ văn phòng và quầy tiếp tân phục vụ 24 giờ/ngày. Có kế hoạch tổ chức sự kiện tại Narita? khách sạn này có khu vực tổ chức rộng 16 mét vuông, bao gồm khu hội nghị. Xe đưa đón sân bay phục vụ miễn phí theo yêu cầu và dịch vụ đón khách từ nhà ga cũng được cung cấp miễn phí cho khách.
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