Hotel Good Palace

Location

The hotel is located just off the main shopping street in Karol Bagh. It is very convenient if you're on a shopping trip. There were actually 2 hotels with the same name on that street and both belonged to the same management. This is because upon our arrival, we were directed to the further one from Punjab Sweets shop which is their older and more tired looking rooms and not what we saw from the pictures. So we showed them the pictures of the room we booked and the staff was friendly enough to take us to their other hotel. The room was exactly the one we booked but I must say cleanliness was an issue and the furniture looked warned out. The water is very hard and it tastes funny, so we had to buy mineral water bottles for brushing. The shower facet also seemed clogged which resulted in very low water pressure and heater is not available all the time, as you have to make a request at the reception each time you wish to use it and then wait 15 minutes for it to heat up.

Bad staffs, dirty room and rats everywhere.

Staffs are not kind, rooms are not as described on booking.com. There were rats as well. They tell you free airport pick up, but you will have to pay the parking fee. Please do not ruin your holiday and stay in this hotel. When we said we will write how they behaved with us on the review section, they responded they do not care.

They will provide you dirty room with rats and have no shame charging you a lot for every single things.

Horrible. Stay away. Staffs are not good either

Nothing

Everything

The good location and staff were courteous

Cleanliness and lack of facilities as per website. The breakfast,/dining place very badly needs upgrading.