Canal Loft Hotel

“NEGATIVE: I got to the hostel earlier in the morning than check-in time, so I left my suitcase in the luggage deposit room. This room is in the back of the ground floor, was not locked and the door wide open, but since I was told that staff is at the counter in the front 24/7 I trusted the girl who assured me it would be safe. I came back in the evening and my suitcase was gone! I immediately talked to the person at the front desk who assured me that this "only happened ONCE before" in all her years there and that she couldn't understand what had happened to it. She was trying to help by also calling the cleaning staff, who came but also had "no idea" where my suitcase had gone. After, she called the hostel management. I was told that the next day the manager would come at 11am. Important note: They have security cameras all over the ground floor but I was told no-one but the security company could access the footage. I asked whether it made sense to call the police but the girl at the desk didn't advise me to. Nonetheless, I called and police came but they couldn't help further but to recommend to review and forward them the security camera footage and to lock the room in the future. Thus, I had to go to sleep without clothes to change, no tooth brush, no slippers to use the shower (Would never use a hostel shower barefoot) no nothing. My passport was also in my suitcase! The next morning I wake up hopeful that management will come as promised, review the footage and at least try to find the thief. I waited downstairs at 11am. No one came. 12pm still no one. Thanks for nothing, I thus went about buying all the essentials and returned in the evening to ask the person at the front desk whether they had heard something from the manager. "yes", it went, "Management has reviewed the footage and NO ONE had walked out of the building taking a suitcase without returning a ticket they receive for it at the front desk."”

“The building is clean. Location is good. Near from the station.”

“Members of staff were very friendly, check-in and check-out were quick. Room was very clean and spacious, bathroom was clean. For the price, the accommodation was absolutely great, with just 25 minutes stroll to ground zero/wall street, close to Brooklyn Bridge.”

“Location!!”