Hotel St. James

To start, the location was great. You are right near a lot of popular spots in NY. The staff was very friendly on arrival. They granted us early check-in even though we weren't expecting it. It was very nice of them. Also there is a luggage locker room in the hotel. This was a nice feature. It cost us $5 for 24 hours, which is cheaper than tipping Bell staff who store your bags and you can come and go as you please if you need to get something out of your bag.

The rooms are dated. The bed wasn't very comfortable.The many reviews mentioned the very friendly staff. The friendliest staff member we encountered was the gentleman who welcomed us and granted us early check-in. Other than him I didn't find them too friendly. This hotel definitely could be much nicer if they gave more attention to the guest rooms and the guest areas. There is a nice sitting area in the lobby but it would be much better if there was either coffee or at least water for the guests.

The location is very good if you want to be near Times Square.

It's obviously an old building. There is no central air or central heat (has window AC and a heating radiator). The room is small. It takes a while for hot water to reach the shower. There is no fridge in the room, there should be a small fridge.