Hyatt Place New York Midtown South

I appreciated the spacious room. Large hotel rooms near the “center of the action” - Times Square, Penn Station, Herald Square - is really important but not easy or cheap.

The hotel was going through renovations when we arrived at 2:47pm on a Friday. We called ahead and was told that our room would be ready. It was not. We waited until 3pm on the dot and it was apparently ready. They transferred us to a room where they said they would be having breakfast the next morning, but it was filled with construction workers, and had plenty of dust, dirt and debris. Breakfast - no thank you. There are only two tiny elevators for 26 floors. It was hard enough navigating with a stroller and a few pieces of luggage. Each time we tried to get on the elevator, we ended up waiting at least 10 minutes for one that would accommodate us.

The room was very clean and comfortable. Bed was comfortable. One of the desk attendants was helpful in lining up a special order cab serrvice to get to JFK since the hotel is not on a busy street for cab service. I had asd for a high floor and extra towels, which they provided.

My biggest issue was with the TV - hit the "on" button, but the screen indicated "no connection" - went downstairs, related this to a man on duty at about 9:00pm, and he told me since it was raining, they don't get cable service! This was a gentle rain. He had no interest in really helping at all. Next morning, bright & sunny - still no cable service! Clearly he just wanted to get rid of me. The hotel is underrgoing some renovating, but things just seemed really disorganized, "grab & Go" case - no mustard, mayo packs, no plastic silverware, not full assortment of chips (they had to go somewhere to bring what they had), actually, everything took a special trip. When I saw bottled waters being handed out to incoming guests, I asked about this, well, you have to sign up for their "Hyatt Club" - which only required your email address - so, why didn't they ask me about this when I came in? I had engaged for a Lincoln Town Car for my car service - they turned up with a Nissan SUV - rather than argue and have to wait for a replacement, I went with it, not sure they made it clear I had elected for the Lincoln Town Car. I am returning to this hotel on Aug. 24th, it will be interesting if I see the same issues.

the location of the hotel is excellent, the shower is powerful, the room cleaner/keeper is very responsible for her duty.

one of the receptionist (a mixed colored lady (not the pure white) and a little plump, not tall) is very rude, unfriendly, arrogant ( in fact, is ignorant), impatient, non-professional at all. she treated us like we owned her a lot of money or like we are criminals. and she behaved/spoke to us in a way it seemed she is a high-ranked government officer or a policewoman or she may think the hotel is her own home! she should not work there frankly speaking. in addition, the dining room and reception area are too small and crowded. the choice of the breakfast is too limited, the sausage is very stinking and cannot eat, the milk and whole eggs are provided in cold and chilly state. the room's window cannot be opened and get any fresh airs in, so the airs in the room always get corrupted and is very smelly.