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Disco bath tub and super comfy beds. Great location in midtown. Unique experience even with the small elevators. Highly recommend staying!
Drinks were a little pricey, but overall atmosphere and NYC influence may justify their cost. No in room coffee, but close proximity nearby.
Very poor experience
Location is good. Very Poor customer service. Room Key was not working @ 1am. They send me back n forth 4 times to check if i was doing something wrong or key was the problem. After that they figured out the lock battery was discharged and was recognizing the key. Then we Had to wait in the waiting area till 230am with my pregnant wife. I was so outraged with this but hotel staff was least concerned. Horrible experience & very expensive parking.
No food service and the champagne was extremely expensive at the bar but the room was clean and comfortable. We absolutely loved the bathtub and the staff was very nice. Nice hotel for a romantic getaway. Wouldn't recommend for families
Rough first night
Location is perfect. Bathroom was almost bigger than the rest of the room.
Air conditioner didn't work first day. Called when we first got to our room and they told us there is a sensor that activates it when you walk in. We came back late that night and it was still 80 degrees (thermostat was set at 64). I called down, someone said they'd send someone up. About 30 minutes later, nothing. I called back and they said they were switching shifts and the manager was looking for another room for us-they'd call when it's ready. I stayed awake 45 minutes longer, and packed up most of our stuff, still nothing. The next morning we went downstairs to try to get our a/c fixed and they sent the engineer up. We came back later that day...it was fixed. It was pretty uncomfortable sleeping in 80 degree humid room. Disappointed that we didn't hear back that night to get it fixed. After the first miserable night, it was fine. Lobby is very dark! No view at all. No room service.
Location is everything
The location is great. Close enough to walk to Times Square, the Empire State Building, Rockefeller Center, Grand Central, and lots more. The staff couldn't have been nicer or more helpful and there is valet parking if need be.
There isn't any room service available.
Beds a bit uncomfortable and some problems with ac and tv
We took the train into the city a group of 8 people and we were able to walk to the hotel and to out Broadway show as well as the restaurant we had reservations at. Perfect location two blocks from time square. The lobby of the hotel is amazing and all of the employees are friendly and helpful.
I liked everything.
Luxury stay in prime location
We were walking distance to Times Square and the Broadway shows. The customer service was top notch. Loved the atmosphere and the decor.
Two drinks at the bar cost about $40! The elevators were very slow, small, and sounded like we were at risk of being stuck in transit.
We loved the location. We were in New York and we were extremely close to all of the things we really wanted to see while on our vacation. Or if we weren't close, we were a short subway ride away. Beautiful hotel, very clean, and very quiet. We were concerned about the possible noise from the New York streets, but we couldn't hear a peep. It was perfect. And the soaking tub in the bathroom was amazing! I want one in my own home! We were very comfortable.
My husband thought the whole hotel was too dark. Especially the lobby. I would agree to say that the lobby was very dark, but I didn't really mind it. It wasn't like we were going to be spending a lot of time in the lobby anyway. And another thing; every day we left our "Do Not Disturb; sign on our door because when staying in hotels we worry about our things disappearing. But one of the days we came back and our room had been visited by housekeeping, so we quickly looked around to make sure all of our things were accounted for. And thankfully, everything was there. We were happy that the staff was respectful of our things, but we were confused by the fact that the sign was still on the door and they came in anyway.
Fantastic location if tourism is your goal. Atmosphere is glamorous and sexy. Friendly, helpful staff made us feel at ease.
The bathrooms are oddly dark - this is an issue if you are someone who spends any considerable time and effort applying makeup.
had everything we needed, but spent little time in the room
lighting was very bad in the bathroom, not nearly enough to put on make-up
I loved the environment. It was very friendly and warm. My bed was comfortable and the bathroom was beautiful.
I wish the TV was in a better location and the iPad had more apps on it.
OUtstanding bar with great ambience
Room fairly small but still very comfortable
How close it was to 5th Avenue
The deluxe rooms are a good size considering NY space. The baths in the deluxe rooms are a real indulgence if you have the time to take advantage of them, the staff are helpful and friendly and the hotel generally achieves its 'cool' status if that's important to you. Just a heads up, it is a real favoured after work drinking hub and often still much like a bar into the late evenings. Nice touch with the Ipad in the room, location was spot on and easily accessible to all the areas. Overall I enjoyed my stay at the Royalton, but had gotten a good rate through booking.com. Paying standard rates I may have felt it was alot of money for what it was. Concierge Sasha was exceptionally helpful and was always willing to help.
Whilst I appreaciate the mood and ambience of the hotel it would be nice to have been able to get more natural light into the room, we faced the inner courtyard so this might have attributed. I found the cost of the room service pretty expensive but the food was good if small in portion. My main gripe was the internet in the room, for a pretty signigicant charge it would cut out regularly if two consoles or laptops were being used at the same time (I was there on business), suggestion for improvement would be maybe a more varied offering in the gym it was relatively limited on the machines.
Jessica on concierge was fantastic. She was very helpful and was very friendly. As well as being the only person you literally have any contact with.
I really was disappointed with the ambience each afternoon. It felt like we were walking into a nightclub each day. The lighting was perfect, however the music very obtrusive and the relaxation of the hotel was not there.
staff... excellent service. though it takes 40 mins to get a bucket of ice.
As a regular guest at other Morgans Hotels, I was once again left completely impressed and taken by the ambience created in each of their hotels, from decor, to music, to design to their staff. Ideal location, lovely bar/foyer, wonderful cocktails, fantastic service.
I like the hotel decor
Tọa lạc tại trung tâm New York, Royalton Hotel cách Quảng trường Thời Đại 3 phút đi bộ và cách Broadway 5 minutes phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ trả phòng cấp tốc và báo miễn phí ở sảnh. Có kế hoạch tổ chức sự kiện tại New York? khách sạn này có khu vực tổ chức rộng 242 mét vuông, bao gồm khu hội nghị và phòng họp.
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