Sheraton Tribeca New York Hotel

We loved the central location, the rooftop, the gym, the music in the bar downstairs and the staff were friendly l. They made us welcome each time we walked back in. We felt safe and the food and drinks were very good. All around us were great little places to catch a quick (budget) bite and the tube was so close.

There were a few things that is within managements ability to correct. Firstly, The dirty curb all along the front side of the hotel as you walk in and out was pretty off-putting. It would change the experience if the immediate curbside at the entrance was cleared of litter, rubbish bags and dirt twice a day. There was black bags filled with trash on the curb right outside the entire time we were there. Bags of trash and litter is easy to remedy if you instruct an employee to clean out there twice a day. Secondly, the rooftop space is only available on Fridays and Saturdays which was news to me and not mentioned before we booked. It's really not being utilized as it could be. The potential up there is huge with those beautiful views. There aren't enough tables and chairs for 30 people, there is no water to purchase and a very limited bar. If I'm there more than a week it sucks to not have somewhere outdoors to take a break. It forced me out each day where I might have stayed in the hotel on the thr rooftop and spent more money there. It is just wrong to waste prime property like that. The bar and breakfast space at the hotel is dark with no natural light and I definitely would not spend more time there than necessary. Thirdly, the USB charge points did not fit my phone or my sister's phone which was inconvenient. We thought that was standard? Also the phone in our room didn't work and was not replaced so we couldn't call out. Our coffee machine dripped way too much all over so we ended up with less coffee and a soggy mug. Lastly, our windows were very dirty. I understand it's a very high building but it was bad enough to warrant a mention.

Good overall quality hotel.

Staff does't go extra mile to help guests.Location of elevators is confusing,nobody directed us.We came earlier,room was not ready,we sat ten feet from front desk,nobody told us that the room is ready.Did not advise us about much cheaper parking near by.