Grainger Hotel

Nothing, apart for the guy who got me a taxi when leaving

the room, cleanliness of the en-suite, no wardrobe, television not working, safety of the lighting system within the room

The staff were very helpful, rooms clean and breakfast good. Car parking was very secure.

The walls were very thin and you could hear everything in other rooms and in the corridors, this was a problem for me as it did affect sleep. The rooms aren't very big but OK if you just staying for one night. Also I wouldn't suggest walking alone at night in the area the hotel is located. I was with my boyfriend and was fine in the day.

it was reasonably priced

Our room was frozen as the heating was not working but the staff failed to tell us this until after our second complaint. The staff tried to get more money out of us for our rooms. we had to pay to use the hotel car park. There were cigarette papers and a packet of diazepam on the stairs as we went for breakfast with our children.

Basic facilities but all communal areas and our room were very clean

Staff were very polite and more than helpful.

Room was on the cold side - single glazing. There were people fighting in the middle of the night 2 of the 3 nights of my stay. It made me feel a little unsafe with no telephone in my room to call the staff.