Extended Stay America - Atlanta - Peachtree Corners

After driving about 10 hours to attend a conference later that morning, I checked in and was greeted by Zaire who was pleasant given the time of night. The room had a kitchenette that would have been great if I was staying longer than one night. When the reserved room was not usable, Zaire did her best to provide an alternate. After discussing the unfortunate room situation with the manager, Ms. Solis, she also provided excellent customer service to address my concerns. The staff really made the difference in a strange and unfortunate circumstance.

The room I had reserved had an unmade bed and trash in the bathroom as if someone had recently been in there. I was told it was the last room and I could get a refund. However, I wasn't driving around Atlanta at 3:00 am trying to find another place to stay. I was given an alternate room that only had one bed. One son volunteered to arrange two chairs together and that's where he slept while the rest of us shared the bed. Thankfully, we were only there for a few hours.

Room wasn't that clean.

Price was fair.

Not the nicest side of town. It did not feel safe. The hotel needs a facelift...old. I should have spent $20 more and stayed at a newer hotel.