SpringHill Suites by Marriott Norfolk Virginia Beach

This hotel did transfer my stay to a newer location in the Greenbrier area of Chesapeake mom Crossways Blvd, upgraded my suite to a queen suite, and the room was very clean.

My suite reservation was transferred to a different location at a promise of keeping my amount to pay the same. Not only did this not happen, but the amount I was asked to pay wasn't the original price given to me of $104 but $130 instead. I wasn't told about the incident fee of $25 nor told that I would be required to use a credit card upon arrival. So on top of traveling to a different city than where I initially booked my room, I then had to leave that hotel and spend additional funds to load money that I wasn't told about onto.my credit card! I am still today awaiting my $25 extra fee that was taken from my account as I am sure many people are desperate for any funds due to them.during this troubling time of the current pandemic.

There was still breakfast

It was extremely hot, the thermostat was broken, there weren’t any plastic cup options in the room.