The Kirana Canggu Hotel

There is not much about this hotel that I liked. I found the whole experience rather disappointing. The only good thing was the location as it was very close to a lot of bars and restaurants.

We booked a pool access room but I didn't realise the pool was open to the public as well as the hotel guests so that when we walked out of our room, we would often have people laying on sun loungers right outside the room. This was also annoying as it meant we couldn't keep our curtains open as people would look in. Additionally, you would think the purpose of a pool access room is so you can just leave your room and dip into the pool but the hotel has a policy that they keep the pool towels at reception so you have to go to reception to get your towel to then go back to your room. I know it sounds like a silly thing but when you book a pool access room, you are doing it to be more convenient. The staff were pleasant but weren't as nice as staff we had encountered at other hotels in Bali. We went to reception one day to ask for something and were asked if we were guests from the person who checked us in a couple of hours before. There is not the personal touch we experienced elsewhere. The breakfast was very average. The shower didn't work properly and flooded the bathroom constantly. The curtains had cigarette burns in them and were dirty. The staff didn't help with luggage when checking out even though they called the room to ask if we were ready to check out and we said we were just coming.