Sheraton Carlton Hotel Nürnberg

Excellent friendly, helpful staff throughout the hotel. Great location - very central but a very quiet street which is difficult to find in a City Centre location.

I booked a double room with a balcony and the price quoted (and accepted by me) was for a room with a balcony. My room had no balcony. When I queried this at reception I was told there were not enough rooms with balconies to meet demand. I booked this room almost three months ago, so I do not accept this explanation. There was a room with a balcony advertised, it was what I reserved and so should have been reserved for me. Unacceptable. I also would have thought that there would be a deduction in charge as I did not receive what I ordered and paid for - but no chance! Not what I expect from a 5 Star Hotel, charging 5 Star rates. Golden rule worth noting - don't advertise what you can't produce!!

Location is quite good, seems outside city center, but in fact is so nearby important landmarks and and same time central station, that for me is the perfect location Breakfast Staff

View... view to inner patio not so nice...