Arbour Guest House

There was a reasonable level of cleanliness.

The heating was not working (winter time) when we arrived and it took 3 and a half hours and multiple phone calls for housekeeping staff to sort out. The shower did not work, no water came out at all and the basin waste in the room was blocked causing strange noises all night. Despite raising all of this with the owner/manager over the phone she refused to accept what we were saying even though her own housekeeping staff member confirmed there was a problem and highlighted that the cold temperature was unacceptable. The owner refused to refund our stay and essentially called us liars. Unfortunately we did not check the reviews for the place beforehand, had we done so we, most definitely would not have stayed there.

Many original Victorian architecture features retained in property.

Shower thermostat broken so no en-suite shower, television control broken so no television, kettle faulty, cup cracked and leaking and daughter had bites over body in morning. No apology from owner, no compensation whatsoever as yet.

Location

One bathrobe (2 people) . Hooks on door for hanging clothes.. bathroom cold.