NH Collection Olomouc Congress

The hotel is completely brand new. We were almost the first customers. For this reason it is super clean and very modern. Very comfortable beds, flat t.v. with many channels. The bathroom is also great. The hotel is connected with a sporting center (Omega center) which has 9 outdoor and 4 indoor tennis courts, swimming pools spa and many other sports. The food in the restaurant is probably the best in Olomouc. Try it before it gets old!

The problem with this hotel is the service. It is a new hotel and probably the staff is also new. The room is sometimes cleaned at 4 pm in the afternoon. Some of the waiters at breakfast speak almost no English. We ordered a ham and cheese omelet for our son and we received just fried ham and cheese. At check in they ask me if I prefer a room with a bath or shower. I said bath, they gave me one with a shower. They also charged me extra for my six year old son but when I pointed at the conditions of the reservation they refunded the amount right away. I think the personnel will improve and overall the hotel is recommended.