Summerhill Hotel

Place was very dated and on arrival had a very musty smell. 2pm arrival and bedroom freezing cold .same when we returned at 11.30pm . One pillow only .

Beautiful building, beautiful decor

Freezing bedroom, freezing shower room. Although I arrived late, as I hadn’t seen the latest check in time, I was still let in. The staff were not aware of the booking. I was given a room that seemed to not have been used all winter and was very cold. There was no kettle because they didn’t know I had booked the room and said I would get one in the morning. The staff in question didn’t offer to get one. I didn’t have a shower as it was way too cold. And when I asked about the provision of a kettle over breakfast they replied that it would be provided by the staff who clean the room. Again no consideration of the client’s wellbeing. It was so cold at night I wore pjs,a big fleece,my dressing gown,woolly socks,a woolly hat and even gloves and didn’t get to sleep until after 4am.The heating came on at 5.30 am. I woke up with a sore throat. At no point did any of the staff on duty showed any concern or try and make my stay more confortable. I had booked two nights but left straight after breakfast as I had no wish to stay there another night.