The Saguaro Palm Springs

We had reserved two rooms with confirmation but upon check-in we were initially told we only had one room. It took about 30 minutes to resolve the issue. One of the rooms we were given had a broken AC. A maintenance tech was immediately sent to our room to work on it and we left for dinner, Upon return from dinner, the desk lady told us he was still working on it but when we got to our room he was gone and the AC didn’t work. We were given another room, This room had an issue with doors, I got stuck in the bathroom after shutting the door. The door jammed and took awhile for me to open it, The next morning we were unable to get the door open to exit our room. This would have been a death trap in the event of a fire. We eventually got it opened and reported it to the desk upon check-out. We will never stay at this hotel again.

The location. Just a couple miles from downtown

Well, as we walk to our room. We get off the elevator to find plastic and paper on the floor as they were painting all the rooms. Along with paint fumes. When entering the room. My friend went to the bathroom only to find a 2 inch cockroach laying on its back legs moving. And the fixtures in the bathtub broken. When calling the front desk all target said was come back to the lobby and we will change your room. So we gathered all of our luggage and walked in the sun back. We decided to cancel and go to a different hotel as we didn’t feel comfortable there. We never even heard a “sorry” or had a manager of any come and personally apologize. Just a “so you’re checking out?” Bottom line is that we will never stay here nor would we ever recommend it to anyone.

What could be better was better vacuumed floors. Extra towels, toilet paper. The bed sheets were very thin and the bed was sinking in on the right side. There wasn’t a coffee machine or a microwave in the room. The bathroom don’t have an anti slip mat. The curtains for the shower were very thin and the floor was wet.