Posada de Don Rodrigo Panajachel

the location of the hotel and the museum

they did not honor their reservation they try to move us to another facility. This is the second time they sell our room.

I like the location and the view. Cheap laundry service.

AC in room didn't work. No soap, no Kleenex, no shampoo or conditioner.

Only the food was gooooood and the people in the restaurant super nice

An extremely disappointed experience with Posada Don Rodrigo hotel! Initially, I reserved a room with a lake view and air conditioning 3 months in advanced. Once I arrived at Guatemala, I called to confirm my reservation indicating that we made the reservation for a double bed room with a lake view and air conditioning. They assured and confirmed to me that the room with the lake view and ac was available. However, when I arrived after a 3 hours drive from I was told that there was not room available. My family and I spent at least 90 minutes going back and forth with the Front Desk Staff. I had to call the booking.com number. That is when the staff said they had a room but not the one I reserved. The first room they showed me was totally unacceptable and not a tiny reflection of what I reserved. The second option, was not better either but at least had a window. To give a short description, the toilet was cracked, the lamp was missing a light bulb, the bathroom was dark and there was no air conditioning or fan. My husband and family were frustrated. Then they offered a second optional room at another hotel that was a few miles away, which would have taken us away from the area. We specifically choose Posada Don Rodrigo for its location and for the description provided in booking.com. Finally, without any additional options or additional help from booking.com we decided to stay at the dump with no view or air conditioning at the same price. The front desk staff offered two breakfasts and one dinner; however, at the time of check out this was not true. We had to pay additional money for the breakfast and dinner. No amenities or discount was given after the unpleasant experience. I hope this does not happened to any other guests.