Mercure Paris Arc De Triomphe Etoile

Staff not organized and no amendment same other categories

The location of the hotel only.

No Organization Between the Staff (they insisted that I am not paying and asked me to pay again while I was doing online check-in with payment). No business center or desk-top computer to be used. No bar for drinks.

Ideal location, within walking distance from Champs Elysee and Air France airport bus stops. Rooms were clean, modern, bright and functional. Loved the coloured lights - adds an additional modern touch to the room. Staff were friendly and accomodating. Free internet access in lobby. 3* rating due to lack of facilities, but rooms definitely of higher standard. Room appear recently refurbished.

Double bed was actually 2 single beds put side by side. Mattresses were rather thin and had tendency to slide out of place (but bed comfortable overall).

It was in a very convenient location. Hotel staff were excelent and very helpful - I was pleasantly surprised. Reception desk was great and spoke english which was also a help. The waitresses at breakfast were also very pleasant, and prompt.

The lift is tiny - a bit ridiculous for 8 floors. Rooms are a tight fit, but I guess to be expected in central Paris. Can be a bit noisy.