Juliana Hotel Phnom Penh

The quiet garden and pool

The staff- not all of them- are extremely ignorant to accommodate customers wishes; a mere coupon for the breakfast needs a long discussion; I booked three days for two persons including breakfast, but used only one because I was not accompanied at these days; a few days later I checked in again and had booked for one person only but was in company, I had to pay 10$ for extra breakfast, but didn’t get a return on the previous ones; the WiFi is so bad that it has to be registered nearly every hour again and ago; moreover the passwords are changed several times a day; the access key to the room was locked twice during 4 days stay; I was permanently asked to pay my bills although my credit card details were with the receptionist; I wanted to order a drink to the room after 22:00 hours and was told the bar has been closed three months ago; the word “ cocktail “ was unknown to the housekeeping; for the sauna an extra charge of 4$ is asked....

Swimming pool, comfortable beds

WiFi useless, cold showers, cockroach in buffet, mould and mildew in bathroom, had to change rooms and still no WiFi. Husband left early as he was unable to work.