Khách sạn ở Phoenix

Ưu điểm: Everything. Staff was very helpful and friendly

Khuyết điểm: I liked everything

Ưu điểm: Great hotel! Customer service was excellent. We will be back!!!

Khuyết điểm: Nothing

Ưu điểm: Amazing room! Amazing staff! Friendly atmosphere. Beautiful hotel!

Ưu điểm: Everthing

Khuyết điểm: Nothing

Ưu điểm: Was recently rennovated. Enjoyed the hot tub and swimming pool..part of the pool was outside, part was inside. Courtesy of staff was commendable. Location had easy access to interstate.

Khuyết điểm: No.

Ưu điểm: It was very comfortable even though they are going through a remodel.

Khuyết điểm: The pool was closed.

Ưu điểm: All the staff went out of their way to make things great for us!! Having great breakfast options & food in the evening too was really nice when we didn't feel like going out in the heat again! Loved having the small fridge & microwave in the room.

Khuyết điểm: The beds are a little too tall for elderly short people even in the handicapped room, I had to lift my Mom into bed. The elevator issues with the construction. The staff was wonderful though & looking forward to all of the new things from the remodel on our next visit!!

Ưu điểm: The Drury and its Staff are classy. Love this place

Ưu điểm: Social hour and breakfast

Ưu điểm: Breakfast room/breakfast lovely. Attentive staff. Huge room and bathroom. Nicer than just a stopover hotel. Room furnishings good and comfortable.

Ưu điểm: It has everything you need and friendly people.

Khuyết điểm: No.

Ưu điểm: Friendly service and cleanliness

Ưu điểm: Beautiful grounds.

Ưu điểm: Breathtaking property, very romantic getaway. The Spanish gardens against the camelback mountains is lovely. Truly an oasis in the desert.

Ưu điểm: Beautiful clean rooms

Khuyết điểm: No

Ưu điểm: Everything about this hotel exceeded our expectations. We checked in early with no additional fee, they gave us sparkling cider instead of champagne upon check in because I'm pregnant, we had complimentary chocolate covered strawberries, and the staff was extremely friendly. Breakfast at the restaurant on site was included in our stay and was delicious. We had an allotted amount of money to spend off of the breakfast menu each day. We tipped our server $15 each day and ended up only paying $6 extra on our bill. The bed was amazingly comfortable and the shower was huge with great water pressure. Absolutely loved staying here.

Khuyết điểm: The only thing I found strange is how small the pool is. It worked out because we went to the pool in the morning but by the afternoon it was pretty packed.

Ưu điểm: My rom was very spacious ! Bed was marvelous ! Could have used another comfortable chair tho. The pool was awesome ! The pool attendant was very nice ! All the staff was friendly

Khuyết điểm: The price Of drinks .. In the room

Ưu điểm: Did not eat on the premises

Khuyết điểm: Ice in the room... The shower kept cutting off...

Ưu điểm: We were celebrating our 40th wedding anniversary. The service was exceptional and the facilities were very romantic.

Khuyết điểm: That I didn't stay longer.

Ưu điểm: Cigars available.

Khuyết điểm: Pool is small.

Ưu điểm: GORGEOUS property with a stunning view around every corner of the hotel. The room was spotless and the staff was courteous - could not recommend this hotel more.

Khuyết điểm: Everything was amazing.

Ưu điểm: The property was beautiful! The staff by the pool was excellent.

Khuyết điểm: Drinks / wine too expensive.

Ưu điểm: Very nice and comfortable hotel, situated in a nice location. Large rooms offering all comfort you need. Hotel complex has a very nice flair

Khuyết điểm: Restaurant on site far too expensive if you travel with family. Could get small snacks at hotel bar, but this is no real alternative. Had to take the car to get a decent meal in the area.

Ưu điểm: What's not to like??? Let me begin by apologizing for not getting everyone's names during this visit, so hopefully they will be recognized by the dates of our stay. My husband and I arrive Wednesday, July 10, 2019 and are kindly and promptly greeted by the valet service. We are then guided to the main service desk for check-in at which time we are immediately asked the purpose of our visit. My husband and I exchange a glance and tell him that it's out honeymoon. He became just as excited as we were and offers us champagne and a discounted upgrade to which we graciously accepted. We were escorted to our room by the valet who was very personable and courteous. The room itself was beautiful and comfortable. We were even brought a microwave upon request with utensils because we arrived too late to get to any nearby restaurants. Unfortunately, we didn't get a chance to visit the restaurant/bar on the property or spend much time outside due to the heat but we fully intend to return during the cooler months for another stay!

Khuyết điểm: The shower had a bit of mold on the ceiling and upper walls. It could use a better cleaning. It was too hot to enjoy time outside....next time.

Ưu điểm: All the staff were very extremely warm and friendly.

Khuyết điểm: There was no oven to bake in.

Ưu điểm: Everything.

Khuyết điểm: All was good.

Ưu điểm: Everything....Great place to stay.

Khuyết điểm: Can't think of anything.

Ưu điểm: Friendly staff

Khuyết điểm: The pool was a little small

Ưu điểm: The staff

Khuyết điểm: Everything was great

Ưu điểm: The convenience was great, the staff was very courteous, the food was perfect and the coffee was needed, thanks

Khuyết điểm: To be honest I can not think of anything they should or could change.

Ưu điểm: Location

Khuyết điểm: The air conditioning and elevators were not working the 2nd day. Breakfast-Good Staff was so helpful-All of them Will stay here again

Ưu điểm: Nice hotel, good value for money.

Khuyết điểm: The bed sheets had stains on it. I requested to change and so they did change it immediately.

Ưu điểm: Very clean and beautiful room with downtown view

Khuyết điểm: Breakfast buffet could have been better

Ưu điểm: There were a few problems with the check-in, but the staff quickly resolved them and made a room available. The hotel is very new and they are still working out some kinks, but the staff was very accommodating and professional. The kitchen stocked with basic cooking items and dishes was nice. The pool is small and the water and pool room were cold. A lot of the rooms have a great view of the mountains and city. The complementary breakfast has a nice selection of hot and cold items, and the seating area has booths with TVs, as well as tables and a counter area where you can plug in electronic devices and eat. The lobby is large and modern. Overall, it was a very enjoyable stay!

Khuyết điểm: Security at pool on Thursday evening very rude! Told us pool closed at 10pm, and we told him would be leaving as soon as we were finished smoking our cigarette. The security told me, “ I don’t want to have to come back in 30 minutes and kick you guys out”. Very rude!

Ưu điểm: View of grass and pools. Greeters were nice and helpful. Check in and move to new room ez. Valet parking sooooo helpful n the guys were GREAT. Super food and shopping. Great weather.

Khuyết điểm: Room not cleaned and no clean towels TUESDAY wed Thursday. Wednesday they dropped off one set of towels. Thursday I demanded service. Came at 4pm. Could use two suitcase holders vs one. Chair was stained. Lounge chair on balcony wud be nice. People next door let kids sleep outside and they were very loud all night.

Ưu điểm: Super friendly staff and excellent customer service!!

Khuyết điểm: No complaints!

Ưu điểm: Great customer service

Khuyết điểm: Good music at night, a band!

Ưu điểm: Our rooms

Khuyết điểm: It was a very busy weekend and apparently there are different sections of the pool that are reserved for people who rents the canopies, we were not informed on time and when the server came to remove us from the designated area it was almost 4:00pm!

Ưu điểm: Beautiful, friendly staff, wonderful pool and lazy river area.

Khuyết điểm: The restaurants, specifically the Stone Grill was very slow and the service at the restaurant could have been better, more attentive.

Ưu điểm: Everything was amazing!!! Especially the pina coladas.

Khuyết điểm: Horrible service at Stonegrill. Had to send out food back 2 times and it still wasn't right. Everything else was amazing!!!

Ưu điểm: We liked the spa and lazy river

Khuyết điểm: They never acknowledged our anniversary. Mody high end resorts do something even a card would have been nice. I will continue to book at montelucia for our anniversary since they go all out.

Ưu điểm: Landscape was beautiful.

Khuyết điểm: Pillows were awful and they had no others to provide. Fridge was too small. Room is somewhat worn. There wasn't a spot for the coffee pot without utilizing desk space. No stairs near my room.

Ưu điểm: Everyone was very helpful in the check in process amd we were able to check in early.

Khuyết điểm: Stayed here many times before and parking was free. They now charge a daily parking fee which just feels like another way to overcharge. Isnt that what the resort fee is for??

Khuyết điểm: There are several areas in the lazy river area that were so slippery on the bridge and walkway around the pool that one person in my party slipped and fell and I witnessed another young man slip and fall. Needs to be addressed

Ưu điểm: Convenience to my meeting space and the swimming pool

Khuyết điểm: As a business traveler I don't generally like to pay resort fees as I think they are nothing more than another way for the hotel to secure money from me. Marriotts also seem very sterile. The room was not especially clean especially the bedsheets.

Ưu điểm: The people

Khuyết điểm: Rooms are too narrow

Ưu điểm: The resort was lovely

Khuyết điểm: I am a Marriott Vacation Owner, so I am very familiar with Marriott Proprieties. I had NO idea this room was so small. It was completely over-priced. I thought I was paying for a master room not a tiny 2nd bedroom. I don't understand.

Ưu điểm: I like the quite and it is very clean

Khuyết điểm: nothing major

Ưu điểm: The staff was very friendly. I enjoyed sitting by the firepits. It was handy having some prepared meals available in the marketplace.

Khuyết điểm: My room was really noisy. I could hear almost every word of conversations occurring next door. I asked to be moved but was told that was not possible. I got sick while I was there and wanted to go to bed early but the noise interferred with that.

Ưu điểm: Everything. From Marissa front desk to Marta and her crew who saved my phone from a crazy incident. Even Natie at the Bar is AMAZING. Everyone met our requests promptly and with a smile. So many things to do we never left hotel lot. Shuttle to JW wow what a fun place too.. but Canyon Villas have stole my heart.

Khuyết điểm: I am OCD so i check everything..behind toilets. And toilet paper holder. Was dirty.. tracks to sliding glass door so dirty hard to slide.

Ưu điểm: The location is great

Khuyết điểm: There is no restaurant

Ưu điểm: A great place! Great location too!

Khuyết điểm: They gave us a room near a construction or renovation of the hotel. The view was not nice at all.

Ưu điểm: Discounts provided by local merchants. Great location

Khuyết điểm: We were there 5 nights and got our room cleaned only once. This was after asking daily. No coffee or creamer...went to front desk and paid $2.60 for one Keurig cup.

Ưu điểm: Loved the heated pool

Ưu điểm: Loved the activities, lawn games, tent swings, multiple pools. Never had to look for chairs at the pool, even though it was fully booked over spring break. Plus the added bonus of being able to use the J.W. Marriott facilities- lazy river and slide were great for my 5 yo twins. And my teenager/tween sons lived the pool, volleyball and lawn games everywhere. Having a kitchen is priceless, just for breakfast and snacks etc. Wish there was more activity AT the pools- bingo and crafts etc were a short step away, but we always seemed to miss them. In Aruba, bingo was at the pool everyday, and we liked the better.

Khuyết điểm: Better coffee in the rooms.

Ưu điểm: Very nice rooms

Khuyết điểm: Service poor

Ưu điểm: Location to my event

Khuyết điểm: Room was small. Noise of express way. Door lock not properly function. Toilet paper thin (not Marriott standard). Small items dated. Didn't feel I received a value for what I paid.

Ưu điểm: We love ES! This one was great and rooms were perfect. Cute and practical set up. We will stay again!

Ưu điểm: Its a lovely property with an excellent and devoted staff. Dinner menu and specials were excellent.

Khuyết điểm: The weather in Phoenix in August is unbearable. There was no walking outside after 900am

Ưu điểm: The bed was like sleeping in heaven staff was so friendly and nice

Ưu điểm: Nice hotel, very modern and clean, great rate during off season summer

Khuyết điểm: everything was fine

Ưu điểm: Good location

Khuyết điểm: Charged more for parking then the face value of my parking pass. It read $14 but I was charged $20.

Ưu điểm: Clean, sterile hotel. Great for business trips/short stays.

Ưu điểm: The staff were all very nice and accomodating.

Khuyết điểm: accommodating. In my room rocked. Needs to be secured.

Ưu điểm: I loved the complimentary happy hour from 5:30-7:30pm. The bartender was super friendly even made special drinks for my kids. And you definitely can't beat a free breakfast when traveling with the whole family. The hotel was also clean and up to date will definitely be staying here in the future.

Ưu điểm: The overall feel of the hotel. It was welcoming and beautiful to the eeyes.

Khuyết điểm: No

Ưu điểm: The breakfast featured a much better selection than I anticipated.

Khuyết điểm: I found myself in need of a microwave and didn't have one in my room. All in all though, everything was great!

Ưu điểm: The staff are wonderful. Very helpful. The dinner menu isvery diverse and food is delicious

Khuyết điểm: Well its Phoenix in August and 100 plus temps. Can only walk outside before 1000 am Despite that its an excellent property.

Ưu điểm: Isolated location so noise was unnoticed.

Khuyết điểm: Location, it said downtown and it was not in downtown. I called to get information on reservation and staff was oblivious to their procedures. Parking was a hassle since tickets or machine were not working properly and I had to pay twice on my exit.

Ưu điểm: The food is fresh with a nice variety. A really good value for everything.

Ưu điểm: Great staff. Great food. Overall, very good value.

Khuyết điểm: Needs a little updating.

Ưu điểm: Breakfast bar was great, lots to choose from!

Khuyết điểm: Probably just luck, but there were several tweens and teens in the pool and hot tub after 9pm that seemed mostly unsupervised. Not the hotel's fault, but it made using the pool less of a good thing. Breakfast area was crowded and staff had trouble keeping up with food and cleaning off tables.

Ưu điểm: Good breakfast good service nice place

Khuyết điểm: n/a

Ưu điểm: Nice pool, big room, very courteous staff and incredible evening happy hour with three drinks and great food, all free. Skipped needing to go out for dinner. Booked via booking.com and got a great rate.

Khuyết điểm: Nothing

Ưu điểm: The ride from the airport to the hotel

Khuyết điểm: The food food at kick start. Cleanliness of the rooms.and bathroom. Attitude of some of the staff.

Ưu điểm: The Staff was excellent and helpful and made my family and I feel very welcome.

Khuyết điểm: Nothing

Ưu điểm: The staff has been very welcoming and polite . The lady in the front as we arrived greeted us told us about all the amenitys they provide for their guests as we were checked in .

Ưu điểm: The staff was outstanding. The night staff went above and beyond when the AC did not work. They put us in a new room right away.

Ưu điểm: Breakfast and staff were great.

Ưu điểm: Perfect location to the airport and the exact highway I needed for my trip. The staff were so helpful and friendly. The whole experience was very pleasant and the only bummer was I couldn't be there for the fun and food in the evening!

Khuyết điểm: Seriously, nothing I didn't like.

Ưu điểm: I liked the cleanliness of the hotel and the room. I really enjoyed the staff, especially Vhin, the front desk receptionist.

Khuyết điểm: The bathroom shower knob had to be manipulated to turn on and the drain in the tub was clogged. The ventilation or exhaust fan was inoperable.

Ưu điểm: The girl at reception when we checked in was very nice. Unit was spacious and mostly well appointed.

Khuyết điểm: Cockroaches in our room. Coffee maker was such a cheap little thing we couldn't get it to work. For such a nice hotel, should have a better coffee maker.

Ưu điểm: The Resturant The concierge

Khuyết điểm: Spa Lack of security at pool area as it was needed Over crowed pool area and very bad staff

Khuyết điểm: Pool and spa, room, parking,

Ưu điểm: Well maintained, gorgeous pools, 24 hr pool, impeccable grounds, stunning archeticture, free shuttle to the Fashion Park Mall.

Khuyết điểm: The poolside food menu options were lacking + drink prices were very high.

Ưu điểm: Location

Khuyết điểm: Resort hard to find using GPA

Ưu điểm: The room was comfortable and clean.

Khuyết điểm: The parking was too far from the resort and not free.

Ưu điểm: How spacious it was. The pool isn’t over packed because there are two huge pools to choose from. And a awesome pool slide for kids.

Khuyết điểm: The rooms not located next to lobby of hotel were a little far from other amenities of the property.

Ưu điểm: Room was fantastic and staff was great.

Khuyết điểm: None.

Ưu điểm: The location

Khuyết điểm: Extremely poor customer service, I will not likely stay at this resort again. I am a local to Phoenix and stay at many resorts during the summer, and this resort has the lowest quality customer service.

Ưu điểm: We loved the location, the restaurants, and the staff

Khuyết điểm: The view, the price was a little high

Ưu điểm: I love the cottage where we stayed and the architecture of the resort. Loved the cleanliness as well.

Khuyết điểm: I wish there had been more availability for the spa. I was hoping to get a couples massage while being there but there was no availability.

Ưu điểm: Very large rooms, with the best bed and mattress of my long 20 days USA trip.

Khuyết điểm: I went to this hotel because of the original design by Frank Lloyd Wright. I knew that the hotel has been deeply changed, but now it’s very very big and you can not feel its original soul anymore.

Ưu điểm: Great location. Good parking. Nice happy hour and free breakfast. Will return!

Khuyết điểm: Several of the lights in our room would not turn on otherwise everything was great

Ưu điểm: Stacy at the front desk is amazing with my family she loves what she does and it shows she is so delightful and pleasant she is the reason we keep going back

Khuyết điểm: The last time we stayed in August we didn’t like the room as much we were on the second floor

Ưu điểm: Room rate. Location

Khuyết điểm: THE WORST BED I HAVE EVER HAD THE MISFORTUNE TO SLEEP IN. ACTUALLY, IT WAS SO BAD MY WIFE AND I HARDLY SLEPT, AND BOTH OF US AWOKE WITH SORE SHOULDERS AND HIPS. A HAMMOCK WOULD HAVE SUPPLIED MORE SUPPORT.

Ưu điểm: Price

Ưu điểm: Nice hotel. Rooms were great.

Khuyết điểm: Towels had some stains

Ưu điểm: The accommodations were comfortable & relaxing. I didn’t take advantage of any of the other amenities or services because I was visiting an old friend who lives locally & just used the room to sleep.

Khuyết điểm: The receptionist at the front desk who checked me in on arrival was less than friendly & didn’t welcome me with a smile. Otherwise the housekeeping staff were friendly & accommodating. I didn’t have any interactions with any other staff.

Ưu điểm: Value, pool, happy hour.

Khuyết điểm: Need more cooks. Could not get made to order breakfast. Lines were always too long.

Ưu điểm: Great location close to mall and shops and restaurants.

Khuyết điểm: When I booked online using travel site I was asked to upgrade my room along with view to golf course. When my confirmation came from emabassy it stated "mountain views" not golf course view. I contacted booking.com along with embassy but one said It was fixed the other said no booking.com doesn't explain price tiers properly blah blah blame game. I was very upset as "mountain views" was view of the parking lot and the mountain wayyyyyy in the background be careful when booking online they later switch you rooms eventhough I showed my original booking email they still gave me not what I booked online.

Ưu điểm: Yummy breakfast!

Ưu điểm: Space, swimming pool, friendliness, price

Khuyết điểm: -

Ưu điểm: Everything was great

Khuyết điểm: The only thing that I was not happy about wanting for the shower to drain had to keep turning off and on because it would back up while you were showing

Ưu điểm: Beautiful hotel..I could sit on my balcony and see the mountains..the staff was great and the hotel housekeeping did an excellent job of cleaning my room. The hotel was very quite and the location was excellent..A shopping mall and several stores were nearby..

Khuyết điểm: There was nothing that I did not like about this property..

Khuyết điểm: Was Charged an extra $10.00 fee. Front desk rep could not tell me why and did not issue a refund.

Ưu điểm: Very new and clean. Very close to AK-Chin Pavilion

Khuyết điểm: Nothing

Ưu điểm: The hotel is beautiful and the rooms are gorgeous. the rooms have anything and everything you could possibly want or need. very impressed. and the bed is so so so comfortable

Khuyết điểm: I was very irritated that I asked for a quiet Room away from the elevator and got stuck with the Room right in front of the elevator. and don't ever ever ever stay in a Room facing the freeway!!! It was a nightmare!! we were kept up all night long by traffic outside on the street, and on the freeway. the windows are paper paper thin.

Ưu điểm: Near the place we went.

Khuyết điểm: The AC was not cold at all.

Ưu điểm: Great location, very clean!

Khuyết điểm: Nothing

Ưu điểm: It was organized,clean fast and easy check in and check out!

Khuyết điểm: No continental breakfast but had restaurant,bar and food to buy

Ưu điểm: location, clean and neet!

Khuyết điểm: pool was dirty, hot tub out of order and dirty, had to pay for breakfast.

Ưu điểm: Clean, attractive room.

Ưu điểm: Very fast, courteous and lovely staff. The rooms are wonderful!! And very spacious!

Khuyết điểm: N/A all great!

Ưu điểm: Easy check in and out nice stuff

Khuyết điểm: Bathroom could have been cleaner. Sheets where dirty

Ưu điểm: The King bed room we stayed in was magnificent! It exceeded my expectations. The front desk staff were very friendly and helpful during both check in and check out. The Bistro in the lobby was also great!

Ưu điểm: The AC and tv controls issues were addressed immediately....

Khuyết điểm: Simply not the best choice of locations for what I needed to accomplish isn PHX area as I needed to go with the rush hour traffic.

Ưu điểm: Clean rooms friendly staff

Khuyết điểm: They advertised having a spa but the spa closed 4 months ago.

Ưu điểm: The hotel was beautiful,clean, and fresh. Every staff member was incredibly nice and accommodating. The room was spacious and the bed was comfortable. There was a coffee maker as well as a small fridge. The pool was very nice but its on the smaller sid

Ưu điểm: It was in a really nice area with shops across the road with lots of eating places. 10 mins from airport. Room was beautiful, clean , comfortable. Pool area was lovely. Would definitely stay here again

Khuyết điểm: Absolutely Nothing

Ưu điểm: The location and price

Khuyết điểm: We came for my bf's birthday-I called ahead and asked for special accommodations & was told champagne would be left in our room. It was not there when we arrived-when I asked again the next day, staff said it would be done, and was not done once again.

Ưu điểm: The pool

Khuyết điểm: Wish they had a hot tub.

Ưu điểm: This was a bit of a divorce night out for me and it was amazing! The staff - the room - the pool and night movie were the best things for me! I truly would recommend this hotel and would go back in a heartbeat. Thank you for an amazing night!

Khuyết điểm: N/A - everything was amazing!!

Ưu điểm: The hotel was great and staff was very friendly and helpful. I will definitely try to stay here on all future trips to Phoenix

Ưu điểm: Location is excellent and staff very friendly and helpful. Beautiful lobby and great food and cocktails at the bar. Sticky ribs were amazing! Great pool and gym facilities and both easily accessible and kept very clean. Great experience overall.

Khuyết điểm: I visited in August when daily temperature was 110-117. While they had an urn of fruit-infused water in the lobby, didn't appreciate the $5 fee for the bottled water in the room. Same price in the gift shop. Kind of tone deaf and not very accommodating.

Ưu điểm: Staff was great and hotel was extremely clean

Khuyết điểm: Was not aware that parking was valet only which cost us an extra $35 a day...not much of a discount if you add that to the total cost of the hotel.

Ưu điểm: This lovely hotel is in a great location for city lovers! Deco is the best!

Khuyết điểm: Outrageous parking fees with no option to self park!

Ưu điểm: Very stylish interior. Very friendly staff, especially at valet and breakfast

Ưu điểm: Location

Khuyết điểm: Getting charged for parking ! That’s ridiculous

Ưu điểm: Very nice and clean

Khuyết điểm: Construction next door

Ưu điểm: Every thing was super clean, good breakfast and within walking distance to the ballpark.

Khuyết điểm: The pillows were a little too soft for my liking.

Ưu điểm: The variety of the free breakfast. And housekeeping was great!!

Khuyết điểm: They don't have a poool especially in this heat. There's no parking structure for guest. They only offer valet parking for $34. Per day. This should be included with the high room rates for guest!!

Ưu điểm: very helpful staff and clean .

Khuyết điểm: the pillows too soft . no shuttle.

Ưu điểm: Location.

Khuyết điểm: Breakfast.

Ưu điểm: The staff were very nice! The rooms were very comfortable! The breakfast was delicious! I had a very nice stay!

Khuyết điểm: The parking situation was surprising! I have never, ever stayed at a hotel where they didn't have parking! Off property parking where you either pay 30 some dollars for valet parking OR street meter parking where you run the risk of getting ticketed OR pay for parking a block away at a parking structure, was not expected when checking in!

Ưu điểm: Great location, free hot breakfast, nice view, everything is brand new

Khuyết điểm: Everything was great

Ưu điểm: It is also close to many sights and great restaurants.

Ưu điểm: It was fairly priced, great location, and offered the amenities that I was looking for.

Khuyết điểm: The valet parking situation wasn’t ideal. The organization was sub-par. It took over 30 minutes to get my car at check-out because both the workers were too busy looking for another persons car that was apparently lost and not tagged correctly. They had no idea where they placed the car. That is concerning.

Ưu điểm: Cleanliness, modern, spacious, comfortable facilities/rooms. Very friendly and attentive staff. Amenities.

Khuyết điểm: Nothing

Ưu điểm: Everything

Ưu điểm: breakfast comfy bed

Khuyết điểm: no

Ưu điểm: Great experience from the check in to the check out. Would highly recommend this place.

Ưu điểm: The space and color of the room; bright natural lighting

Khuyết điểm: None

Ưu điểm: The price for the room we stayed in was great! Angelina was at the front desk and she was very welcoming and genuine.

Ưu điểm: The breakfast was less then the staff has no idea what customer service is all about

Khuyết điểm: The power went out for hours last night the elevators quit working upon check out had to check out and make numerous trips up and down the stairs with luggage very horrible couldn't even get a room deduction or a room comp for all the problems I went threw there at the motel

Ưu điểm: The breakfast was amazing, the room fantastic, the staff wonderful. They have coffee in the lobby 24 hours. An amazing place. This will be our second time staying with them.

Ưu điểm: It had all the amenities for a short stay, loved it.

Ưu điểm: The proximity to shopping and restaurants was great. Easy to get to right off the freeway.

Khuyết điểm: The air conditioner in the bedroom didn’t work. It was very warm in the bedroom. The bed was made strangely. There was the mattress protector, a bottom sheet, a mattress pad, and bedspread. No blanket. Why a mattress pad over the bottom sheet? Requested extra towels but never received them. Had 4 different room keys but had terrible time getting them to work. When I think Hilton I think of exceptional service and accommodations. This facility had neither.

Ưu điểm: Home away from, always pleased when we stay here.

Ưu điểm: Breakfast is great, clean rooms, friendly staff and close to shopping center and restaurants

Ưu điểm: Breakfast sandwiches.

Khuyết điểm: Hair on the pillow.

Ưu điểm: Pool and Jacuzzi was great.

Khuyết điểm: Hotel wasn’t my expectations.

Ưu điểm: breakfast was a little expensive but loved everything else

Ưu điểm: Valets were very good and the entire hotel staff was very nice and polite!

Khuyết điểm: Need better access to restaurants

Ưu điểm: Bedding was nice

Khuyết điểm: Valet is so expensive

Ưu điểm: Good location. Very professional staff.

Ưu điểm: Clean rooms

Khuyết điểm: Small room Parking was a nightmare

Ưu điểm: Location was awesome especially if you want to attend a game or venue at Talking Stick Arena. Liked how they kept the historical architecture.

Khuyết điểm: Would probably prefer Hyatt because of hot tub. On a St Patty's Day with a Suns game going on, a street celebration outside the door and a fairly full bar... on a Saturday... the rooftop bar and the lobby bar closed by 11:30. Lovely night. Keep open!

Ưu điểm: Great location

Ưu điểm: The rooftop bar!

Khuyết điểm: That there wasn’t freebies breakfast.

Ưu điểm: The staff was extremely pleasant and helpful

Ưu điểm: location to my event and dining

Khuyết điểm: there were no glasses in the bathroom for brushing your teeth, the bartender on the rooftop wasn't good, the tub is pretty high up and only having 1 handle bar IN the shower doesn't help getting out

Ưu điểm: Good location but parking was a nightmare! $35 for Valet parking is ridiculous I was told there was cheaper parking in the garage next door but it turned out it was completely coned off and only for business visitors I ended up doing meter parking! What a pain for two days

Khuyết điểm: The parking situation was a nightmare

Ưu điểm: 1930's era artdeco building very convenient to the Orpheum Theater, Symphony, Nook Kitchen on site has excellent cuisine, with city lights enhanced experience. Valet folks were friendly and helpful as were all staff.

Khuyết điểm: Not really.

Ưu điểm: I like the breakfast

Khuyết điểm: The AC sounds were loud

Khuyết điểm: Please keep breakfast open till 9:30, and the pricing just seemed 10% higher than I thought would be a good value. Front desk guy could not log in multiple times, so a queue of 3 guests took 20 minutes to clear the lobby, and there were 2 idle computers. It drove the guy at the desk crazy and the people in the queue. plumbing pipe near the stairwell made a lot of noise rattling all night long, I expect something didn't get braced right when they built the hotel.

Ưu điểm: Everything was super clean and comfy

Khuyết điểm: There was nothing that I didn't like, everything was perfect.

Ưu điểm: The breakfast was really good. They did is was from 6am to 9am but so many guests they keep filling up the food past nine Am. It gave others time to eat in shifts. They had waffles biscuits and gravy sausages potatoes, cereal different kinds coffee milk and juices to choose from. Eggs were very good but other things to choose from.

Khuyết điểm: Pillows were too big, if you want a smaller one I guess I should of asked.

Ưu điểm: Good value for money

Khuyết điểm: Check-in too slow

Ưu điểm: Really clean room

Ưu điểm: This is our second time staying there. We really love the service and how clean rooms are.

Ưu điểm: Clean

Khuyết điểm: Very curtious

Ưu điểm: Clean Free parking Pool Comfortable bed and pillows

Ưu điểm: Room was clean, new and functional. Also a barbecue is available for hotel guests.

Khuyết điểm: Breakfast was very basic, but it is included in the relatively cheap price and you can make you own waffles!

Ưu điểm: I was really impressed with Best Western North Phoenix--the facilities were clean, updated, and comfortable and the staff was super friendly. The check-in and check-out processes were easy. I would definitely stay here again.

Khuyết điểm: All good on my stay!

Ưu điểm: Beautiful and well equipped room. I had a room with a couch, refrigerator and microwave. Breakfast was the usual fare and the breakfast room was inviting. Location was ideal. Freeway and GCU close by.

Khuyết điểm: My mattress was on the firm side. I like it a little softer. Also, for a two night stay, the cleaning crew never came by. I didn’t need my bedding and towels changed but it would have been nice to have the trash taken out or the bed made.

Ưu điểm: Very clean and inviting

Ưu điểm: I like the location right in the heart of downtown Phoenix.

Khuyết điểm: This hotel made me think of a roadside motel. The rooms are very small and cramped, the air conditioning is so noisy that getting a good nights sleep is next to impossible. The valet parking is ridiculously expensive at $33. Find another hotel to really enjoy Phoenix, the jewel of Arizona’s crown!

Ưu điểm: Location and friendliness of staff

Khuyết điểm: We arrived at 10pm and the extra bed was not done though we had a reservation for four people. They told us that we should have requested it before our arrival!!!!

Ưu điểm: We were there for one night to see the Diamond Backs take on the Giants and the hotel.was within walking distance.

Khuyết điểm: I didnt really like the fire alarm the night we stayed, but that wasnt your fault.

Ưu điểm: Location for us was perfect for baseball games.

Ưu điểm: Bed is very comfortable. Place is very clean.

Khuyết điểm: Air conditioned was not working that well it was hot in middle of the night

Ưu điểm: The bed was comfortable

Khuyết điểm: The shower in our room worked but the water wasn't draining properly

Ưu điểm: The hotel is presented beautifully.

Khuyết điểm: Being disturbed by maintenance guy, ac in the room gave it a roadside notell motel atmosphere, pillows way to soft, valet parking very expensive, had to wait on the sidewalk for ever to finally get our cars back

Ưu điểm: The property's close proximity to our weekend venue

Khuyết điểm: The building experienced a fire alarm event of which we were never notified an evacuation was in place

Ưu điểm: The hotel lobby was nice, the halls and elevator were clean. The room looked nice and was clean.

Khuyết điểm: Booked a king room and this absolutely was NOT a king bed. Half the lights and outlets in the room did not work. The refrigerator also did not work. Yes, we checked every possibility to remedy the problem. The a/c controls are on a sensor, which you point we understood. However since this is Arizona in July it would be nice to not walk into a stuffy warm room...and worse yet the sensor took 10-15 minutes to kick back on. Lastly the bed was miserably uncomfortable, for the money I was very disappointed- we stay in DT phx often and we will go to a different hotel next time.